PAM Operations Analyst

Responsibilities

The PAM Operations Analyst is expected to conduct the following activities:
•    Support the design and execution of PAM strategies and policies. 
•    Support the implementation and maintenance of Privileged Access Management tools and platforms, ensuring availability, scalability, and security.
•    Onboard, maintain, and monitor privileged accounts across various systems, applications, and environments.
•    Collaborate with cross-functional teams to integrate PAM solutions into existing and new IT systems.
•    Perform regular access reviews, audits, and reporting to ensure adherence to compliance requirements.
•    Identify and address vulnerabilities, misconfigurations, or misuse of privileged accounts.
•    Create and maintain documentation for PAM processes, configurations, and guidelines.
•    Train and support end-users on PAM best practices and tool usage.
•    Assist in incident response and troubleshooting activities related to privileged account abuse or compromise.
•    Stay informed on industry trends and emerging technologies in PAM to propose enhancements or upgrades to the PAM ecosystem.
•    Meet SLA targets. 
•    Participate in on-call rotation to provide SME support outside of business hours, as needed
•    Support regular risk assessments and audits related to privilege access. 
•    Collaborate with cross functional teams to ensure adherence to security standards.

Qualifications:

Required

•    Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
•    5+ years of experience in IT security or a similar role, with at least 2 years of specialization in PAM practices.
•    Expertise in provisioning accounts using AD Users and Computers, PowerShell, M365, Microsoft Entra ID, and Windows Server Administration tools.
•    Hands-on experience with PAM tools such as Delinea, CyberArk, BeyondTrust, or similar.
•    Strong understanding of identity and access management (IAM) principles and best practices.
•    Proficiency in troubleshooting, scripting (PowerShell, Python), and system administration.
•    Excellent analytical, communication, and organizational skills.
•    Experience working in a team-oriented, collaborative environment.
•    Strong technical and business acumen, 
•    Experience with Service Now, understanding of SLAs and the importance of meeting SLAs.

Preferred

•    Certifications such as Delinea, CyberArk Defender, CISSP, CISM, or equivalent.
•    Experience with securing privileged access in an enterprise environment.
•    Knowledge of risk management and security assessment methodologies.

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