Hotel Assistant Manager - Front Office

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, one of the World's 50 Best Hotels, we are looking for a passionate and detail-oriented Hotel Assistant Manager to join our Front Office team for the 2027 season (minimum 6-month contract).

In this role, you will direct and control the activities of the Front Desk team, manage Front Desk shifts, and act as the Manager on Duty when senior managers are unavailable. With a thorough knowledge of all Front Office operations, you will respond to guest requests by accurately assessing their needs and adding personalized recommendations and thoughtful touches to achieve maximum guest satisfaction while complying with all Four Seasons policies.

What You Will Do

• Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.
• Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to and/or from their rooms effectively.
• Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions and special requests are adhered to.
• Communicate closely with the Night Manager and other Assistant Managers to ensure follow up on special guests, glitches etc. keeping the Front Office Manager well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
• Cover all Night Manager’s duties and shifts during his absence.
• Be fully familiar with the fire panel operation and the Duty Manager’s role as controller in an alarm situation.
• Handle any guests’ issues or complaints in an understanding and hospitable manner, ensure they are resolved and followed through in the most appropriate and best manner.
• Assist with managing the performance of the Front Office team to ensure the team deliver the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations.
• Strive to achieve upselling goals by leading by example, providing training and motivating the team.
• Supervise room assignments, monitor Out of Order and Out of Service rooms regularly.
• Have a good knowledge of the emergency duties and responsibilities.
• Spot check associates on LQA standards on a weekly basis.

What You Bring

• Applicants must have a European Passport or the legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment while maintaining high service standards.
• Positive attitude, teamwork mindset, and passion for guest service.
• Good communication skills and ability to interact professionally with guests and colleagues.
• Flexibility to work rotating shifts, including weekends and holidays.
• Have a thorough knowledge of the Front Office systems & processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.
• Understand and be able to perform all duties of the Front Office, Guest Services and Concierge, Agents as well as Manager on Duty in both Nafsika and Arion.
• Ability to motivate the team and provide a working environment in which associates are productive and work together to their strongest ability.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Laundry Services.
• Ticket Restaurant monthly allowance.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Hours

• Seasonal Position – Minimum 6-month contract.
• 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.

If you are passionate about hospitality, committed to delivering exceptional guest experiences, and eager to grow within one of the world's leading luxury hospitality brands, we would love to hear from you. Join Four Seasons Astir Palace Hotel Athens for Season 2027 and leave your signature on unforgettable guest experiences.