Financial Services Business Consulting – Property & Casualty Senior - Insurance

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

The opportunity

We are currently seeking an experienced Senior Consultant to help strengthen and grow our Property & Casualty Business Consulting practice. We cover a range of consulting services for insurers, third party administrators (TPA’s), key industry vendors as well as loss sensitive self-insured organizations, with a specific focus on claims. Primary services include:

• AI and digital-enabled business transformation
• Operational and process improvement
• Emerging technology and predictive analytics implementation
• Vendor and expense management
• Process and controls assessments
• Leakage analysis and technical claims quality assessments

Your key responsibilities

You’ll be challenged to participate on engagement teams, focusing on complex and specialized property & casualty management issues across several of the following areas:

• Development and implementation of AI-enabled and digital strategies, and associated business cases and roadmap development to improve claim program performance
• Analysis of historical data to identify critical trends impacting P&C program performance
• Operational assessments, including target operating model design, process optimization, staffing models, segmentation strategies, internal process and controls and vendor strategy
• Technical claims audits to assess process compliance, adherence to industry quality standards, quantify claim leakage and assess reserve adequacy
• Assist with implementation of P&C technology strategies
• Maintain ongoing knowledge of evolving insurance industry trends and challenges, with a specific focus on claims
• Help clients develop strategies to address emerging industry challenges and opportunities, including litigation management and responsible AI adoption

Skills and attributes for success

• Understand EY's service offerings and actively assess/present opportunities to bring value to clients
• Develop long-term client and industry relationships and networks
• Work with your colleagues to generate future business opportunities with existing and new clients
• Collaborate with colleagues and clients to determine an engagement strategy and implementation plans
• Communicate effectively with the client and the engagement team
• Develop and maintain productive relationships with clients and EY colleagues 
• Successfully manage project budget and engagement performance metrics.
• Stay informed of general business/economic developments and their impact to the client
• Develop people and delegate work effectively while fostering teamwork and innovative thinking
• Contribute to on-the-job feedback/training and conduct performance reviews
• Commit to developing knowledge and using technology to continually learn, share knowledge with team members, and enhance service delivery
• Respect and protect confidential client information
• Develop formal reports and deliverables in a concise and consumable way

To qualify for the role, you must have

• A Bachelor's degree and 6 years of relevant working experience
• Experience in property & casualty insurance gained from employment with a consultant, insurer, broker or TPA
• 5+ years’ experience across any of the following lines of insurance: Auto, Property, General Liability, Workers’ Compensation, and/or Disability
• 3+ years of claims process excellence/strategy and/or supervisory/management experience
• Excellent business, communication and presentation skills
• Strong writing, presentation, conceptual, analytical, and interpersonal skills
• Comfortable with speaking to larger audiences and executive level professionals
• Demonstrated proficiency with PowerPoint and Excel
• Willingness to travel up to 50% to meet client needs, as needed

Ideally, you’ll also have

• 3 years of project management experience

• Completion or significant progress towards the completion of an advanced, recognized insurance industry designation (e.g., AIC, ARe, ARM, CPCU), or an advanced degree (e.g., MBA, JD)  
• Consulting experience pertaining to claims transformation

What we look for

We’re looking for well-rounded, technical, and intellectually curious individuals with an entrepreneurial spirit and a genuine desire to influence entire industries. You’ll need great analytical, written and verbal communication skills, the ability to handle new responsibilities and challenges, and to thrive in a fast-paced environment.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
•    Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact, your way.
•    Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.