Player Services Cashier

WE LOVE OUR WORK.

• Have knowledge of casino Players Club program to enroll new guests in the program

• Maintain a working knowledge of the Players Club, cashier’s cage, as well as larger casino facility, including promotions and special events, to effectively communicate with guests

• Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs

• Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts

• Responsible for maintaining drawer inventory throughout and balancing at the end of shift

• Responsible for understanding all aspects of FINCEN and AML compliance, tracking appropriate transactions, understanding Title 31 processes, and remaining compliant at all times

• Provides smooth and efficient service

• Resolves minor guest service conflicts

• Assist guests with any questions and evaluate guest information to determine if qualification criteria have been met with various casino promotions

• Explain marketing programs and promotions to new and existing members

• Complete forms and reports to include, but not limited to, customer point dispute, name/address change, merge/delete accounts, daily arrival reports, cash drawer balance sheets, variance forms, miscellaneous disbursements, miscellaneous receipt of funds, win/loss statements, and call logs as requested

• Keep areas in a neat and orderly appearance and work in a professional manner and capacity

• Ensures that all key control procedures are executed according to established guidelines

• Assists with kiosks as needed in relation to emptying or filling the units

• Provide comprehensive events, promotion, and motor coach information to guests

• Effectively communicate with supervisors regarding customer complaints

• Have knowledge of handbook rules, internal MEMOs, policies, and procedures

• Maintains strict confidentiality in all company matters

• Other assignments and duties as assigned

BRING US YOUR BEST.

• Maintain an outgoing and enthusiastic personality

• Demonstrate proficiency in operation of personal computer equipment

• Ability to learn and understand computer programs

• Ability to read, analyze, and interpret computer screens and player tracking

• Ability to effectively present information clearly and describe casino programs and promotions to customers

• Proficiency in basic mathematical skills (add, subtract, multiply, and divide)

• Highly organized and detail-oriented

• 10-key (calculator) skills a plus

• General cashiering background or prior money handling experience required

• Proficiency in cash handling skills

• High school graduate or general education degree

• Must be at least 18 years of age

STARTING SALARY

$16 per hour