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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Manager – Operations Management

Business OperationsConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • 12–15 years of experience in insurance operations, with at least 8 years in a leadership role.

Responsibilities

  • Lead and manage diverse teams, including individual contributors and people managers, to drive high performance.
  • Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery.
  • Drive customer success and satisfaction by collaborating with stakeholders using data-driven strategies for corporate and broker clients.
  • Translate operational needs into scalable, efficient processes through research, benchmarking, and end-to-end design.
  • Oversee daily operations and foster a customer-centric culture through structured reviews and action planning.
  • Provide ongoing coaching, development planning, and career-pathing support to team members.
  • Develop and coach team members through performance management, recognition, and engagement initiatives.
  • Ensure timely and professional handling of customer queries to accelerate closure of pending and escalated cases.
  • Participate in business reviews with stakeholders and senior leadership, and conduct branch visits to strengthen operational performance.
  • Manage critical client escalations with ownership and proactive communication to stakeholders.
  • Lead recruitment processes, including interviewing and selection, to build high-caliber teams aligned with business needs.
  • Champion automation, standardization, and continuous process improvements to enhance efficiency and service quality.

Desired Qualifications

  • Experience in US Health and Benefits insurance operations is an added advantage.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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