Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM Tivoli Netcool
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business continuity, contributing to a reliable and efficient technology environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system performance and reliability through proactive issue detection and resolution.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Coordinate cross-functional communication to ensure alignment on system updates and incident management.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM Tivoli Netcool.
- Strong troubleshooting skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in monitoring and managing enterprise-level IT infrastructure and applications.
- Ability to work with various teams to coordinate incident response and problem resolution.
- Familiarity with system integration and understanding of network protocols and event management.
- Excellent communication skills to document issues clearly and interact with stakeholders.

Additional Information:
- The candidate should have minimum 7.5 years of experience in IBM Tivoli Netcool.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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