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ProMach

Turnkey packaging lines and equipment

Commercial Back Office

Account ManagementPosted on Nov 11
Full-timeSan Adrián, Spain€30k - €35k /yr

About the Job

Requirements

  • A technical qualification, such as Technical Engineering training, a degree in Mechanical Engineering, Industrial Engineering, or an equivalent technical qualification.
  • Knowledge of manufacturing processes, machinery, and industrial components.
  • Ability to understand and interpret technical specifications and documentation.
  • Commercial orientation and ability to identify customer needs and turn them into opportunities.
  • Communication, negotiation, and customer-relations skills.
  • Ability to organize work, take initiative, solve problems, and manage multiple projects and priorities simultaneously.
  • Ability to work cross-functionally with commercial, technical, engineering, and operations teams.
  • English proficiency at a minimum B2 level, spoken and written, to communicate with international customers and teams.
  • Knowledge of ERP and CRM systems; Salesforce experience is particularly valued.
  • Proficiency with Microsoft Office, especially Excel, Outlook, and PowerPoint.
  • Availability to travel, visit customers, and attend trade fairs and industry events.
  • Knowledge and use of AutoCAD or similar tools.

Responsibilities

  • Manage and develop the existing customer portfolio, maintaining close relationships and regularly following up on customer needs, projects, and opportunities.
  • Identify and develop new business opportunities in domestic and international markets.
  • Follow up on inquiries, projects, offers, and commercial opportunities from initial contact through resolution.
  • Maintain active customer contact through meetings, calls, site visits, and other commercial follow-up activities.
  • Visit customers to understand their operations and needs and present company solutions.
  • Represent the company at trade fairs, exhibitions, industry events, and commercial meetings.
  • Analyze customer needs, technical specifications, and project requirements.
  • Prepare, present, and follow up on technical-commercial offers and proposals in collaboration with the Commercial and Engineering departments.
  • Provide technical and commercial information about products, solutions, capabilities, timelines, and projects.
  • Coordinate communication between customers and internal departments to ensure responsive and effective service.
  • Help resolve commercial or technical issues related to projects, orders, and customer needs.
  • Keep customer, contact, opportunity, and commercial activity information up to date in the CRM and ERP systems.
  • Organize and track the opportunity pipeline and pending commercial actions.
  • Prepare periodic reports for Commercial Management on commercial activity, customer development, projects, and opportunities.
  • Collaborate with internal teams to meet commercial objectives and provide a strong customer experience.
  • Support the commercial team in developing proposals and assembling the associated technical information.

Desired Qualifications

  • Previous experience in technical-commercial positions in machinery, manufacturing, automation, engineering, or industrial equipment sectors.
  • Salesforce experience.

About the Company

ProMach

Turnkey packaging lines and equipment

ProMach designs and supplies packaging and processing machinery and integrated systems for food, beverage, pharmaceutical, personal care, and household goods. It offers equipment for filling, bottling, capping, labeling, case packing, palletizing, shrink sleeve application, robotics, and end-of-line automation, sold as individual machines or turnkey packaging lines. It differentiates itself as a multi-brand, end-to-end provider with 46+ specialized brands plus systems integration, engineering services, and PMMI-certified training, allowing customized lines and optimized production. Its goal is to improve packaging line efficiency, throughput, and uptime for global customers, supported by strategic acquisitions and broad scale.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$25.8M
Headquarters
Covington, GA
Founded
1998

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