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Global Medical Virtual Assistants

Medical Biller

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRemote in Philippines

About the Job

Requirements

  • Customer service experience in insurance billing.
  • Excellent verbal and written English communication skills.
  • Open to working night shifts.
  • Use a computer with an Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher processor, 8 GB RAM, and Windows 11 64-bit or macOS Sonoma 14 or later.
  • Have a USB headset with noise-cancelling feature and a camera capable of clear video output.
  • Have a backup computer with an Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher processor and 8 GB RAM, running Windows 11 64-bit or macOS Sonoma 14 or later; a noise-cancelling USB headset is optional.
  • Have an uninterruptible power supply capable of powering the workstation for at least 3 hours and accepting the plugs needed for the work setup.
  • Have a primary DSL or fiber connection with a contracted minimum speed of 100 Mbps and a backup cellular internet connection with a minimum speed of 20 Mbps.

Responsibilities

  • Manage inbound and outbound calls with patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification.
  • Help with claim denials and follow-ups.
  • Correct denied claims and resubmit them.
  • Submit electronic and paper claims to primary, secondary, and third-party insurance companies.
  • Record and verify explanations of benefits.
  • Provide administrative support, including data entry, insurance verification, follow-ups, authorizations, and collections follow-up on outstanding balances and receivables.

Desired Qualifications

  • HIPAA certification is a plus.
  • Recommended primary computer: Intel Core i7, i9, Core Ultra, or AMD Ryzen 7 3000 series or higher processor, 16 GB RAM, and Windows 11 64-bit or macOS Tahoe or later.
  • Recommended backup computer: Intel Core i7, i9, Core Ultra, or AMD Ryzen 7 or higher processor, 16 GB RAM, and Windows 11 64-bit or macOS Tahoe or later.
  • Recommended primary DSL or fiber connection: contracted minimum speed of 500 Mbps; backup internet connection of at least 20 Mbps may be cellular or wired.

About the Company

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