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Metropolitan Transportation Authority

Operates regional public transit network

OCC Console Train Dispatcher - Assistant Train Dispatcher, Train Service Supervisor

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeManhattan, New York, NY, USA

About the Job

Requirements

  • Comprehensive knowledge of New York City Transit and Service Delivery rules, regulations, policies, and procedures.
  • Ability to work effectively in a fast-paced, communications-heavy environment.
  • Ability to manage multiple responsibilities and tasks with attention to detail.
  • Familiarity with operations in Sub-divisions A, B, and C.
  • Strong analytical, critical-thinking, and decision-making skills.
  • Strong verbal and written communication skills.
  • Strong computer skills, including comfort with learning new applications and programs.
  • Strong interpersonal skills, including the ability to provide clear, concise direction during major incidents.

Responsibilities

  • Receive incoming information, including emergency communications, from internal and external sources; analyze it quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for implementation and disposition.
  • Resolve reported incidents safely and help resume customer service.
  • Respond to incoming communications from train crews, field supervision, towers, and external agencies, providing incident-management oversight under the supervision of a Desk Superintendent.
  • During emergencies, ensure the safety of maintenance crews working on the roadbed and the safety and security of customers and employees by directing inter- and intra-agency personnel on emergency procedures and mitigating service interruptions.
  • Direct required emergency actions in compliance with applicable rules, regulations, policies, and procedures.
  • Conduct investigations on train delays and prepare reports describing incidents within the assigned area of responsibility.
  • Cooperate with OCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents.
  • Supervise delay-management efforts during unexpected service disruptions.
  • Perform a service-regulation job when assigned, as needed and at the discretion of OCC management.

About the Company

Metropolitan Transportation Authority

Operates regional public transit network

The Metropolitan Transportation Authority operates the New York City region’s transit network, including buses, subways, commuter rails, bridges, and tunnels, through six agencies. It moves people by running trains and buses and by maintaining toll facilities and related infrastructure to deliver daily service. It stands apart from others by being the largest multi-agency transit authority in the U.S., offering integrated services across multiple modes under one umbrella. Its goal is to provide safe, reliable, and accessible transportation that keeps the New York City area moving for millions of riders.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1834

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