Casino Operations Manager - Table Games

The Casino Operations Manager provides leadership and oversees the Casino activities relating to Table Games.

• Bachelor’s degree (BA) or equivalent; or four to five years related experience and/or training; or equivalent combination of education and experience with at least 3 years of progressive gaming operations experience.

• Ability to effectively present information to top management, public groups and/or boards of directors.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Skill in reading, analyzing and interpreting common scientific and technical journals, financial reports and legal documents.

• Skill in responding to common inquiries or complaints from customers, regulatory agencies or members of the business community.

• Skill with mathematical operations to such tasks as frequency distribution, determination of test reliability and validity; analysis of variance; correlation techniques; sampling theory and factor analysis.

• Skill in defining problems, collecting data, establishing facts and drawing valid conclusions.

•  Must be willing to approach and converse with strangers. 

• Must be able to bend, reach, kneel, twist and grip items. 

• Must be able to walk and be on foot for long periods of time. 

• Must have sense of urgency and keep up with fast-paced business practices. 

• Must be able to work calmly and professionally in stressful situations. 

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. 

• Must be able to respond to visual and aural cues.

• Develops, implements and monitors progress of short and long-term goals for the Table Games department.

• Coordinates activities of Table Games with other departments to ensure total customer satisfaction.

• Directs, coordinates and analyzes products, services and operations to ensure maximum profitability and efficiency by continually updating game mix.

• Analyzes department budgets requests to identify areas in which reductions can be made and allocates operating budget.

• Confers with administrative personnel and reviews activity, operating and mix reports to determine changes in programs or operations required.

• Promote organization in industry, manufacturing or trade associations.

• Is responsible for developing and executing annual business plans and budgets for the Table Games department. 

• Maintains monthly budget, justifying unusual variances while providing monthly status report.

• Trains, counsels and coaches assigned personnel to the performance of their duties; prepares and presents Performance Appraisal Reviews.

• Ensures compliance with tribal, state and company requirements.

• Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.

• Responsible for monitoring legal compliance with federal, state and gaming laws.

• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.

• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.

• Adheres to regulatory, departmental and company policies

• Is responsible for all aspects of promotions and/or special projects relating to department personnel.

• Is responsible for resolving both guest and employee conflict situations in a way that is consistent with Harrah’s Company Policies and State Gaming Compact.

• Develop implements and coordinates short and long-range objectives including marketing promotions, gaming-related events and tournaments to increase Harrah’s share of the high-quality gaming customer market.

• Develops customer development culture throughout the casino through strategic efforts and teamwork.

• Maintains and submits required records and reports and maintains the confidential nature of matters pertaining to company records.

• Maintains security of all games, monies and personnel.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• Other duties as assigned.