Patient Care Technician

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Description

Role Overview:

The Patient Care Technician provides direct care to patients undergoing Transcranial Magnetic Stimulation (TMS) services. This position will offer the opportunity to provide patient care with a breakthrough treatment modality for the treatment of depression. We are seeking an individual that will be trained to administer in office therapeutic treatments under the direction of our Physician.   This individual’s primary responsibility will be to administer and manage the specific clinical services, interact regularly with patients, and additional office administrative tasks when time provides. 

Compensation: Starting at $22.75/hourly, plus quarterly bonus/incentive potential

Location: 180 W Park Ave Ste 150, Elmhurst, IL 60126

Responsibilities:

• Patient Communication and Coordination:

o Engage with patients to discuss Transcranial Magnetic Stimulation (TMS) procedures, ensuring clarity and understanding.

o Handle TMS-related calls from patients, providing comprehensive information and assistance.

o Utilize standard protocols to assess the eligibility of new patients for TMS and schedule the initial consultation with the TMS provider based on the patient's preferred location.

o Contact patients and answer incoming patient calls to schedule appointments. o Address inquiries related to payment and facilitate payment collections.

o Engage with patients to discuss and resolve outstanding balances, facilitating prompt payments.

• Administrative Support and Appointment Management

o Review, update, and organize insurance information following established protocols.

o Gather patient information, document, submit and manage prior authorizations for patients seeking treatment.

o Ensure that all requisite new patient paperwork is completed accurately and uploaded to the patient's chart prior to the scheduled appointment

o Send and accept patient forms as needed through the Electronic Health Record. o Coordinate care with internal and external clinicians.

o Exercise good judgement and professionalism.

• Patient Interaction & Equipment Upkeep

o Utilize high tech TMS equipment (training provided) as a member of the care team.

o Engage with the patient during treatment sessions, ensuring that the patient stays comfortable and alert

o Ensure the TMS chair is clean and disinfected/wiped down between patients.

o Provide an efficient experience for patients by maintaining a well-organized clinic prep and workflow.

• Travel Requirements

o Occasional travel within the assigned region may be required to provide coverage as needed

o Travel within region to market TMS services within the community including to other mental health providers, community centers and hospital systems

Skills & Experience:

• Certified Medical Assistant certification preferred 
• Two or more years of related experience within a healthcare setting 
• BLS and CPR certified 
• Proficient in Microsoft office with exposure to some data management software 
• Experience with operating a medical/mechanical device 
• Strong communication skills and detailed oriented 
• Qualified candidates must be legally authorized to be employed in the United States 
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.