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Accor

Global hotel management, franchising, loyalty programs

Host

Hotel Guest ServicesPosted on Nov 10
Full-timeSantos - State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Technical education is required.
  • Intermediate English is required.
  • Knowledge of Microsoft Office is required.

Responsibilities

  • Receive and assist customers in accordance with the style of the brand.
  • Provide information according to customers’ needs and the area’s essential practices.
  • Make requested reservations and check availability in the system.
  • Perform other related duties as needed by the hotel area.

Desired Qualifications

  • Experience in public-facing customer service is desirable.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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