Officer/Senior Officer - Multiple Teams

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

(A) Deliver Joyful Arrival, Transaction & Departure Experience

• Greet & welcome customers to the branch in a warm & friendly manner.
• Assist customers with check-in procedures & minimize customer waiting time.
• Manage the ticket, waiting & seating for customers as appropriate.
• Answer customer questions & resolve or properly address any issues.
• Maintain a clean, neat, organized, & welcoming branch environment

(B) Provide Seamless & Consistent Daily Service Operations At The Bank Halls & Entrances

• Ensure customers receive the experience as detailed in DBS service guidelines & that service standards & goals are met.
• Ensure service performance is aligned with DBS RED values – Respectful, Easy to deal with, Dependable.
• Act as a Digital Banking specialist to encourage & guide customers to use digital channels for transactions.
• Act as a mentor to guide the Service Ambassadors to deliver the joyful service experience.
• Support to orchestrate the bank hall operations, cash & non-cash transactions, customer onboarding journey, & advisory services.

(C) Support To Continuously Uplift The Service Standards & Processes

• Proactively identify areas or opportunities where service can be improved, support the development & implementation of new initiatives for continuous improvement.
• Actively participate in daily huddles to adapt the customer obsessed mindset, reflect customer feedback, areas for improvement.

(D) Support Contingency

• Work as a backup to support & perform transactions as appropriate & needed.
• Assist with other front-office duties in service areas as needed.

(E) Support Daily Routine Work

• Support & assist in branch overall operation task.

Requirements

• HKCEE holders with passes in English, Chinese and Mathematics
• Proven and hands-on customer service experience, preferably in banking or hospitality industries.
• Strong customer obsessed service mindset & attitude
• Excellent customer service skills.
• Ability to work independently.
• Excellent communication & interpersonal skills.
• Fluent speaking of Cantonese, English & Putonghua.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:

Tsim Sha Tsui Branch

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time