Sutherland

Global BPO providing customer lifecycle management

Associate Manager - Project Management Office

Project ManagementConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedRemote

About the Job

Requirements

Maintain a good attendance record within Sutherland.
Have an average monthly performance rating of 3.5 for the last six months.
Be at current Level 4 or higher.
Have a good educational background and experience managing projects in the IT or ITeS space.
Have good client-facing and internal communication skills.
Have strong working knowledge of Microsoft Office.
Have experience handling various software development life cycle processes.

Responsibilities

Stay focused on critical deliverables while handling multiple complex projects.
Follow industry practices for change management.
Positively influence cross-functional teams and lead as a servant-leader.
Demonstrate clear decision-making with limited input and use insights about external parameters.
Perform risk management to minimize project risks.
Plan, staff, implement, control, and evaluate projects end to end.
Coordinate with internal resources and cross-functional teams.
Effectively prioritize multiple activities and follow up on them.

Desired Qualifications

PMP certification.

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Associate Manager (PMO) SmartLeap Tools. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Ability to stay focused: On critical deliverable while handling multiple complex projects. Follow industry practices on Change Management. Leadership skills: Ability to positively influence cross-functional teams and lead as a servant-leader. Demonstrate clear decision making with less inputs and insights on the external parameters. Perform risk management to minimize project risks. Organized: Would be required to plan, staff, implement, control & evaluate the project end to end. Would need to coordinate with internal resources & cross functional teams. Effectively prioritize multiple activities and follow up on them to succe

Qualifications

Our most successful candidates will have: - Good attendance record within Sutherland - Average monthly performance rating of 3.5, for the last 6 months - Current Level not less than 4 - Good educational background & experience in managing projects in IT / ITeS space - Good client facing & internal communications skills - Strong working knowledge of Microsoft Office - Experience in handling various SDLC processes - PMP certification (is a plus)

Additional Information

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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