Mechanical Claims Adjuster

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

What You'll Do

Review and investigate vehicle service contract claims to determine coverage eligibility
Verify contract information, service history, and failure details to assess each claim accurately
Collaborate with repair facilities to evaluate repair needs and authorize covered work
Apply contract terms and conditions when approving or declining repairs
Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
Maintain clear and accurate documentation of claim decisions in company systems
Manage claim queues and ensure timely claim handling and communication

What Makes You Successful

You’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.

You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.

Basic Qualifications

High school diploma or equivalent
1-2 years of experience in automotive repair, service advising, claims, or a related field
Strong understanding of vehicle mechanical systems and repair processes
Ability to analyze information and make informed decisions
Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications

ASE certification or manufacturer certification
Experience in automotive claims or warranty processing
Experience negotiating repair costs or working with repair facilities

This Role Might Be a Great Fit If You…

Enjoy diagnosing vehicle issues and understanding how mechanical systems work
Like solving problems and making decisions based on technical information
Take pride in balancing customer service with fair and accurate claim decisions
Want to apply your automotive expertise in a role with long-term career growth

What We Offer

Competitive hourly compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Career progression opportunities within the claims organization
A collaborative and supportive team environment