Infrastructure / System Support Engineer

Job Description

We are looking for a Support Engineer to provide hands-on hardware break-fix, software support, and preventive maintenance across server, system, and client machine environments. The role supports stable day-to-day operations for client assets, including desktops, notebooks, servers, peripherals, and related software platforms. 

The ideal candidate should have basic to intermediate technical knowledge, some hands-on support experience, and a positive, service-oriented mindset. This role is suitable for someone who enjoys troubleshooting, working with users and technical teams, and learning in a fast-changing technology environment. 

Key Responsibilities: 

• Provide hardware break-fix support for client machines, systems, servers, peripherals, and related IT equipment. 

• Respond to incidents and service requests promptly, investigate issues, and provide temporary or permanent resolutions where applicable. 

• Carry out corrective maintenance to restore affected assets or services within agreed service levels. 

• Perform preventive maintenance activities such as health checks, system checks, basic patching support, cleaning, inspection, and fault prevention tasks. 

• Troubleshoot issues related to operating systems, client equipment and hardware components. 

• Maintain accurate asset and inventory records, including asset movement, replacement, updates, and disposal tracking where required. 

• Coordinate with Partners or support teams for hardware replacement, warranty support, escalation, and issue resolution. 

• Document incidents, actions taken, configuration changes, and resolution details in the ticketing or reporting system. 

• Provide timely status updates to users, clients, and relevant stakeholders. 

• Monitor service levels and escalate issues appropriately to meet operational requirements. 

• Submit regular progress, maintenance, and operational reports as required. 

• Follow standard operating procedures, security requirements, and operational best practices. 

• Perform routine system, server and client machines firmware and OS updates, patches, and upgrades. 

• Work closely with vendors and internal stakeholders to support customer enterprise-wide solutions. 

• Develop and maintain documentation related to system configurations, processes, and procedures. 

• Provide level 1 and level 2 support for Hardware and Windows-related issues. 

• Report to Team lead to undertake any assigned activity. 

• Participate in on-call rotation for after-hours support as needed. 

Qualifications

• Preferably 1 or more years of hands-on experience in IT support, desktop support, system support, technology administration, or a similar technical support role. 

• Good knowledge in Windows Server, Laptop machines, operating systems, hardware components.  

• Basic networking knowledge, including LAN/Wi-Fi connectivity, TCP/IP, DNS, DHCP, and VPN, will be useful. 

• Able to perform hands-on support work at client sites when required. 

• Able to follow technical instructions, maintenance checklists, and operational procedures. 

• Excellent problem-solving and troubleshooting skills. 

• Strong communication and interpersonal abilities. 

• Team player with a Positive attitude with a strong willingness to learn. 

• Service-oriented and able to work professionally with users, clients, Partners, and internal teams. 

• Adaptable to change and comfortable working in a dynamic environment. 

• Responsible, responsive, and proactive in following up on assigned tasks. 

• Independent, resourceful, and able to work with minimal supervision when required. 

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg/ @ncs.co and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].