Guest Service Associate - Food and Beverage Service

Job Description

Guest Experience

• Provide attentive and personalized service to guests across Filia, BL Club, and Black Laquor.
• Engage with guests to recommend menu items, cocktails, and pairings tailored to their preferences.
• Ensure presentation and service standards consistently reflect Morgans Originals’ luxury ethos.
• Handle guest concerns promptly and professionally to maintain satisfaction and loyalty.

Outlet Operations

• Support daily operations in restaurants, lounges, and bars, including reservations, seating, and service flow.
• Assist in preparing and serving food and beverages according to outlet standards.
• Maintain cleanliness and organization of service areas, tables, and bar counters.
• Monitor inventory of supplies, glassware, and equipment to ensure readiness for service.

Team Support

• Work closely with Outlet Managers, Head Bartender, and culinary teams to deliver seamless service.
• Support colleagues during peak hours to ensure efficiency and guest satisfaction.
• Participate in training programs to enhance skills in service, mixology, and hospitality.

Quality & Compliance

• Uphold hygiene, safety, and sustainability practices in line with hotel policies.
• Ensure compliance with international hospitality standards.
• Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.

Qualifications

Additional Information