Customer Service Representative

Job Description

We're looking for a friendly and efficient Customer Service Representative to join our team at our Springfield location (544 W Jefferson St). As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while managing various aspects of our pizza restaurant operations.

• Answer incoming phone calls professionally and take customer orders accurately
• Prepare high-quality pizzas and other menu items according to company standards
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth restaurant operations
• Handle multiple tasks simultaneously during busy periods
• Assist with additional duties as assigned by management

Qualifications

• Excellent customer service skills with a friendly and positive attitude
• Strong communication abilities, both verbal and written
• Proficiency in taking phone orders and handling customer inquiries
• Basic math skills for processing transactions and handling cash
• Ability to multitask and work efficiently in a fast-paced environment
• Physical capability to lift up to 25 lbs and stand for extended periods
• Flexibility to work weekends, holidays, and various shifts as needed
• Team player with a willingness to assist colleagues and contribute to a positive work atmosphere
• Attention to detail in food preparation and order accuracy
• Basic computer skills for operating point-of-sale systems
• Ability to follow directions and adhere to company policies and procedures
• Strong time management and organizational skills
• Stress management abilities to maintain composure during busy periods
• Food handling experience is a plus, but not required (training will be provided)

Additional Information

All your information will be kept confidential according to EEO guidelines.