Outlet Manager All Day Dining

Job Description

• Oversee the daily operations of the All Day Dining outlet, ensuring seamless service delivery and adherence to Fairmont's luxury hospitality standards
• Manage and supervise the dining team, including servers, kitchen staff, and support personnel, whilst fostering a positive and professional work environment
• Develop and implement operational strategies to maximise revenue, optimise costs, and enhance profitability of the outlet
• Ensure consistent delivery of exceptional culinary experiences and service quality in accordance with established standard operating procedures
• Monitor food and beverage inventory, manage stock levels, and coordinate with procurement to maintain optimal supplies
• Maintain rigorous health, safety, and hygiene standards, ensuring full compliance with local regulations and Fairmont policies
• Conduct regular staff training and development programmes to enhance service excellence, product knowledge, and customer engagement skills
• Analyse guest feedback and implement corrective measures to continuously improve service quality and guest satisfaction
• Manage guest relations and handle complaints professionally, ensuring swift resolution and guest retention
• Prepare and present regular performance reports, including financial analysis, occupancy rates, and operational metrics to senior management
• Collaborate with the culinary team to develop innovative menus, seasonal offerings, and special dining experiences
• Coordinate with other departments (housekeeping, front office, marketing) to ensure integrated guest experiences and cross-departmental support
• Implement cost control measures, manage budgets effectively, and identify opportunities for operational efficiency improvements
• Ensure the outlet maintains an inviting ambiance through proper maintenance of facilities, décor, and dining equipment

Qualifications

• Minimum 7-8 years of experience in food and beverage management, with at least 3 years in a supervisory or management role within a luxury hospitality environment
• Proven track record of successfully managing full-service dining outlets with revenue responsibility
• Strong knowledge of food safety, hygiene standards, and compliance with local health and safety regulations
• Excellent leadership and people management skills with the ability to motivate and develop diverse teams
• Proficiency in financial management, budgeting, and P&L analysis
• Demonstrated expertise in guest relations and complaint resolution
• Fluency in English; additional language proficiency is advantageous
• Proficiency in hospitality management systems and point-of-sale (POS) software
• Diploma or degree in Hotel Management, Hospitality Management, or Food and Beverage Management
• Experience working with luxury hotel brands or Michelin-starred establishments
• Experience in revenue management and yield optimisation strategies
• Demonstrated success in implementing operational efficiency improvements and cost control measures
• Strong organisational and time management skills with the ability to multitask in a fast-paced environment
• Excellent communication and interpersonal skills with a customer-centric approach

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities