Retail Associate

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:

We are looking for a Retail Associate to join us as we strive to deliver world-class service to our customers. As a sales professional, knowledge of the sales process is crucial - prospecting, qualifying, selling, overcoming objections, closing the deal and follow up. We want somebody who matches our spirit and ambitions, and someone who will challenge us to constantly push our boundaries.

Responsibilities:

• Promoting and selling products and services.
• Achieving the monthly sales target set by the Company.
• Ensuring that every customer who visits the store is acknowledged with a friendly greeting.
• Providing assistance and information required to encourage a purchase.
• Eager to learn and participate in the company's training programs.
• Performing tasks such as cleaning of the store, unpacking of stock, maintenance of musical instruments and other administrative tasks as necessary.
• Performing cashiering duties.
• Replenishing displays to ensure that there is sufficient stock for selling and that visual merchandising is attractive to customers.
• Establishing long-term relationships with key customers, taking note of their preferences and past purchases.

Requirements:

• Knowledge of musical instruments is a must (Drum, Guitar, Bass, Ukulele or Digital Audio Workstation knowledge).
• Have an outgoing personality and enjoy talking to people.
• A strong ability to connect with customers and sell.
• Understand customer service principles and is able to provide an excellent customer experience.
• Ability to work well in a team and communicate effectively.
• Proficiency using Microsoft Office & Google Drive applications, and ability to learn using the in-house ERP (Enterprise Resource Planning) and cashiering system.
• Punctuality is a must.
• A strong sense of responsibility, willingness to take the initiative to spot and resolve issues and taking pride in going the extra mile.

Benefits:

• Competitive Remuneration.
• Healthcare, Dental & Insurance Programme.
• Various Leave Benefits e.g., birthday, volunteer, family care, childcare.
• Long Service Awards.
• Employee Referral Programme.
• Gym Membership Discount.
• Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products.