100 California (61042), United States of America, San Francisco, California

Manager, Support Operations (Mac, Windows or Endpoint Management)

An IT leader, with a detailed understanding of IT Service management principles.  Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.

• At least 2 years of experience in managing IT projects or operations teams

• At least 3 years of Technical Operations experience

• At least 3 years of experience in People Management 

• At least 3 years of experience in IT systems and infrastructure

• At least 3 years of experience with desktop platforms and operating systems

• At least 3 years in technical operations or end user technical support

Preferred Qualifications:

• Bachelors or Masters Degree in Business, Information Systems, Computer Science

• At least 5 years of experience in People Management 

• At least 5 years of experience in Project Management (planning, executing, tracking)

• At least 5 years of experience in IT systems and infrastructure

• ITIL Certification

• At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

San Francisco and San Jose, California (Hybrid On-Site): $156,700 - $178,800 for Manager, Support Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).