Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
At least 1 year of experience hosting in an upscale restaurant setting.
Ability to provide exceptional customer service and exceed guest expectations.
Excellent communication and interpersonal skills, including the ability to build rapport with diverse clientele.
Strong organizational skills and ability to multitask effectively in a fast-paced environment.
Impeccable appearance and demeanor reflecting upscale dining standards.
Proficiency in upscale dining etiquette and service protocols.
Availability to work evenings, weekends, and holidays as needed.
Must have or be willing to obtain a Food Handler’s Card and Responsible Beverage Service (RBS) certification if required by law; certification requirements vary by state.
Ability to lift and carry up to 25 pounds.
Ability to frequently stand, walk, bend, and reach.
Ability to work around hot surfaces, kitchen equipment, and potential allergens.
Responsibilities
Welcome guests warmly and professionally, creating a positive first and last impression.
Maintain energy and enthusiasm throughout each shift.
Answer telephone calls in a friendly, upbeat manner.
Perform greeter, seater, and coordinator duties.
Know menu details, drink specials and specialties, and accepted credit cards.
Greet guests with a warm, friendly smile, eye contact, and genuine, unique greetings.
Manage the seating list and monitor wait times.
Organize guest seating and menus and silverware.
Manage communication throughout the restaurant.
Note guests’ special needs or seating requests.
Manage call-ahead seating and reservations.
Complete assigned opening, ongoing, and closing sidework.
Complete restroom sanitation checks every 15 minutes.
Maintain a safe, sanitary, and secure environment.
Notify a manager of guest complaints.
Assist bussers by clearing or wiping tables.
Assist servers by refilling beverages.
Assist bartenders by handling carry-out orders.
Perform other tasks or duties assigned by a manager.
Salary Range: 10 to 13 (Currency: USD) (Pay period: per-hour-wage)
Company Overview
Fixins Soul Kitchen seeks to redefine the American soul food experience. We are full-service restaurants that uniquely combine traditional soul food with outstanding service and hip, energetic dining environments. Founded by former NBA All Star Kevin Johnson and his wife, Michelle, Fixins’ menu is rooted in the Southern recipes passed down through generations from Kevin’s family and friends. Established in 2019 with the flagship store in the Oak Park neighborhood of Sacramento, CA, Fixins is rapidly expanding. With additional current locations in Los Angeles (at the Staples Center), Tulsa (Black Wall Street), Detroit (Harmonie Park) and 6 new stores planned to open in the in next 2 years, we are seeking team members at all levels to join us in our goal of becoming the largest Black owned restaurant group in the nation.
Position Summary
As a Host/Hostess at Fixins, you are the first smiling face our guests see—and you set the tone for their entire dining experience. You’ll welcome each guest with warmth and professionalism, provide accurate wait times, and ensure smooth seating flow throughout the restaurant. This role requires excellent communication, strong organizational skills, and a genuine passion for hospitality. If you love creating great first impressions and enjoy working in a fast-paced, team-oriented environment, we’d love to have you at our front door.
Key Responsibilities
Provide first and last impressions that are lasting impressions
Maintain energy and enthusiasm throughout the shift
Answer the telephone in a friendly, upbeat manner and with a smile on your face
Perform the role of Greeter, Seater and Coordinator
Coordinator
Know menu details, drink special(s)/specialties
Know what credit cards we accept
Greet Guests with a warm, friendly smile and eye contact
Use genuine and unique greetings
Manage the seating list
Monitor wait times
Organize the seating of Guests
Manage the communication throughout the restaurant
Welcome all Guests with genuine and unique greetings
Seater
Organize menus and silverware for each Guest
Make note of special needs or seating requests
Greet Guests and organize all aspects of seating
Provide relentless service to all Guests.
Manage Call Ahead Seating and Reservations.
Complete assigned opening, ongoing, and closing sidework.
Complete Restroom Sanitation Checks every 15 minutes.
Maintain a safe, sanitary, and secure environment at all times.
Notify a Manager of all Guest complaint
Secondary Responsibilities
Assist Bussers by clearing and/or wiping tables.
Assist Servers by refilling beverages.
Assist Bartenders by handling carry out orders.
Perform any other tasks or duties as assigned by a Manager.
Qualifications
Minimum of 1 year of experience hosting in an upscale restaurant setting.
Proven ability to provide exceptional customer service and exceed guest expectations.
Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Impeccable appearance and demeanor, reflecting the standards of an upscale dining establishment.
Proficient in upscale dining etiquette and service protocols.
Positive attitude and a willingness to learn and grow.
Availability to work evenings, weekends, and holidays as needed
Must have or be willing to obtain Food Handler’s Card and Responsible Beverage Service (RBS) Certification if required by law (Certifications differ per state)
Work Environment & Physical Requirements
Ability to lift and carry up to 25 lbs.
Frequent standing, walking, bending, and reaching
Exposure to hot surfaces, kitchen equipment, and potential allergens
Fixins Soul Kitchen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, ancestry, sex, gender identity or expression, sexual orientation, pregnancy, marital status, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.