Full-Time

Incident Response Manager

Confirmed live in the last 24 hours

Stripe

Stripe

10,001+ employees

Online payment processing solutions provider

Fintech
Financial Services

Senior

Remote in USA

Category
Cybersecurity
IT Project Management
IT & Security
Required Skills
Python
JavaScript
Ruby
SQL
Splunk
Data Analysis

You match the following Stripe's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments.
  • Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause.
  • Strong full stack technical skills with development/support experience with cloud based technologies
  • Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting.
  • Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms
  • Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools.
  • Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment.
  • Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders.
Responsibilities
  • Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc.
  • Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy
  • "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users
  • Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams
  • Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations
  • Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams
  • Collaborate closely with leadership for building team strategy based on the team vision
  • Collaborate and coach other Incident Response Managers on the team
Desired Qualifications
  • Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems.
  • Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making.
  • Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses).
  • Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies.
  • Demonstrated experience with full stack development and support

Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on transaction volume. Its offerings include payment acceptance, billing management, fraud prevention tools, and financing options, among others. Stripe's goal is to make online transactions seamless and secure for businesses of all sizes.

Company Stage

Private

Total Funding

$8.5B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Stripe's partnership with Klarna boosts revenue through buy now, pay later options.
  • Integration of stablecoins like USDC reduces transaction fees and appeals to crypto users.
  • Stripe's global payroll solutions expand its international reach and market presence.

What critics are saying

  • Former executive's move to Acquired.com may lead to competitive insights against Stripe.
  • Mainstream stablecoin adoption could challenge Stripe's traditional payment services.
  • Klarna partnership might overshadow Stripe's offerings, leading to potential dependency.

What makes Stripe unique

  • Stripe offers a comprehensive suite of payment APIs for online businesses.
  • Stripe's platform supports a wide range of industries, from e-commerce to marketplaces.
  • Stripe's fraud prevention tools, like Radar, enhance transaction security for businesses.

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Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.