Manager Facilities Operations

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. 

Job Summary

Under the general supervision of the Senior Director, Facilities, the Manager of Facilities Operations uses experience and judgment to plan and complete work accurately, efficiently, cost-effectively, and with a strong focus on customer satisfaction. This role coordinates daily assignments for Facilities Technicians and Corporate Cleaners, as well as weekly, seasonal, and project-based work. The Manager ensures requests and work assignments are completed professionally and on time, with work orders managed through the ServiceNow facilities request workflow. The Manager also coordinates and manages projects, provides backup coverage for direct reports, coordinates and supports required on-going training, and promotes job skill development for the team. The Manager hands-on support across all areas of responsibility. Oversees fleet maintenance repairs and related record keeping. Additional responsibilities include performing routine manual labor for interior and exterior building repairs, preventive maintenance, and general building modifications at various locations. The Manager assists with coordinating the recurring shuttle between NH offices and provides shuttle coverage as needed. The role also oversees most facilities-related contract and subcontract services, manages document retention programs related to storage and destruction, and supports, coordinates, or manages assigned projects. Familiarity with HVAC infrastructure and operations is required to manage the energy management system. Responsible for emergency back-up systems and emergency management response procedures and training. Must have a general familiarity with commercial furniture build-outs and space planning requirements, to include general building code compliance. Must have a general understanding of commercial Mechanical, Electrical and Plumbing (MEP) to support daily operations and necessary planned/unplanned building improvements.

Responsibilities

Primary Job Duties

•Contributes to maintenance and facilities success through ownership of job responsibilities, learning and sharing of job knowledge, dedication to customer service and team building, and maintenance of good, practical work standards. •Monitors efforts of the Facilities Technicians in a hands-on working capacity. •Coordinates and ensures completion of daily, weekly, monthly, and annual maintenance tasks, such as HVAC filter replacements, emergency system checks, safety checks, etc. •Handles technical services and general building management. •Manages equipment maintenance, emergency back-up systems and emergency management response procedures and training. •Responsible for workplace office, cubicle, and meeting space modifications and is familiar with Steelcase (or other commercial furniture manufactures) assembly/disassembly and power requirements/balancing. •Has a basic understanding and awareness around workplace ergonomics. •Manage relationships with contractors and vendors to ensure services and/or products no provided meet expectations.

• Plans, schedules and maintains work requests for assigned Connection Site locations in NH. May support other sites in a coordination capacity.
• Adjusts work schedules and manpower as needed.
• Trains and monitors Facilities Technicians in areas of Steelcase furniture, climate control, emergency power, fire suppression and related electrical devices.

 •Provides guidance to other Facilities team members and subcontractors on special projects and assumes intermittent lead positions when workload and supplemental supervisory effort is needed.

• Coordinate and evaluate the need for repairs and maintenance including efforts related to special projects.
• Works independently with limited supervision on special projects.
• Performs special tasks as part of assigned duties including management of document storage programs, as well as management of non-company functions and properties.
• Performs light electrical, plumbing, mechanical, HVAC and carpentry repairs, as well as wall repairs, painting and replacement of sheetrock wall.
• Performs duties while safely working off a ladder.

 •Performs routine manual labor as it relates to building (interior/exterior) maintenance of the buildings owned or leased by Connection.

• Maintains company tools and equipment used in performing jobs.
• Conducts preventative and scheduled/unscheduled maintenance and general upkeep of buildings including building repairs.
• Completes general building modifications including painting.
• Executes bathroom maintenance, modifications and general plumbing duties.

 •Completes routine and miscellaneous requests for service and assistance to all company personnel and departments.

• Delivers consumable goods such as paper and water needs.
• Shreds paper and collects and disposes of recycling.
• Mobilizes and de-mobilizes furniture and furnishing.

 •Monitors that daily cleaning and/or custodial tasks are completed by Corporate Cleaners at a detailed and thorough level (ensuring little disruption to the surrounding employees’ workday).

• Completes daily cleaning tasks including but not limited to mopping, sweeping, vacuuming, dusting, polishing, glass and window cleaning.
• Checks cleanliness of offices of the CEO, executive board rooms, lobby and common areas.
• Regularly checks that executive bathrooms and kitchen are stocked and in good order.

 •Completes advanced operational duties as needed and provides guidance to all housekeeping staff.

• Manages housekeeping inventory
• Polices areas for rubbish or items out of place
• Identifies and coordinates repairs to equipment, or justifies replacement
• Maintains standard cleaning operations manual for all sites/locations
• Shreds company confidential Manages Office and Janitorial Supplies. Monitors inventory of cleaning and first aid supplies in Merrimack and Keene and coordinates ordering to restock

 •Manages Safety Data Sheets (SDS) for janitorial, maintenance and office supplies •Responsible for on-site event support and coordination. Occasionally supports off-site events with delivery of event materials and displays. •Provides professional services for executive meeting request:

• Orders linens, dishes and culinary supplies associated with executive catering
• Set-ups/breakdowns for executive meetings including catering needs
• Cleaning of the meeting space following the meeting

 •Assists and coordinates annual trainings with safety officer •Keeps up-to-date records and inventories related to facilities functions, tools, equipment and supplies. •Continues to evaluate methods, products and tools used by the department in order to maximize cost effectiveness and efficiency of work by staff. •Researches new products, equipment and resources for the department to improve methods of performing work. •Provides input on hiring and termination decisions •Schedules and maintains paperwork of staff hours and vacation. Ensures timely and accurate completion of time recording and approves time off appropriately. •Guides, trains and supervises direct reports

• Monitors performance, provides coaching, works with Human Resources on performance improvement plans as needed, completes on going performance evaluations and the annual performance evaluation form

 •Assists with groundskeeping duties, as assigned. •On-call during non-business hours. •Performs all other duties or special projects as assigned.

Min

USD $86,000.00/Yr.

Max

USD $110,575.00/Yr.

Qualifications

Required Competencies

•

Intermediate computer skills with ability to manage a Microsoft Outlook inbox, send and receive emails, and utilize time management system. Working knowledge of Microsoft Office Suite with ability to create a document or spreadsheet. •Strong working knowledge of modular office furniture, interior building trades including electrical, plumbing and mechanical •Intermediate knowledge of commercial painting and preparation procedures •Ability to perform manual tasks of moderate physical strength and stamina •Strong working knowledge of steel case and carpentry •Working knowledge of HVAC and HVAC Controls •Good listening skills with ability to receive information •Advanced working knowledge of commercial office cleaning. •Proven knowledge of cleaning methods, materials, and equipment with ability to maintain current training standards for direct reports, including handling of blood borne pathogens; use of cleaning chemicals; and general safety training. •Advanced knowledge of maintaining and updating SDS sheets for all sites/locations. •Detail oriented with ability to fill out forms and maintain inventories. •Attentive with ability to follow detailed oral and written directions •Strong communication skills with ability to communicate instructions effectively to team members. •Self-motivated with positive attitude and ability to work independently as well as part of a team. •Dependable with ability to maintain consistent working schedule. •Thrives in high-pressure environments, effectively managing competing priorities through strong organization, clear communication, and a proactive approach. •Discreet with ability to maintain a high level of confidentiality at all times. •Organized with ability to multi-task. •Strong interpersonal skills with ability to establish and maintain good working relationships. •Trustworthy with ability to perform all parts of the job requirements unsupervised. •Strong recall ability of policy and procedures. •Understanding of business needs and working with respect around other departments and employees •Supportive mentor with ability to guide and develop team members.

Preferred Required Competencies

•Previous commercial facilities experience in an office environment preferred •8 years of experience in facilities related work with 4-5 years supervisory experience preferred •Technical training related to construction/maintenance preferred. OSHA and ANSI/ASHRAE compliance also preferred.