speakit

Digital dictation and speech recognition solutions

Italian Customer Support Agent - Courier & Delivery Services

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in Greece

About the Job

Requirements

Fluency in Italian and advanced proficiency in English are required.
Strong written and verbal communication skills are required.
Strong problem-solving skills and attention to detail are required.
Comfort using computers, customer relationship management tools, and shipment-tracking systems is required.
Ability to multitask and manage high inquiry volumes is required.
Flexibility to work shifts, if applicable, is required.

Responsibilities

Respond to customer inquiries by phone, email, and chat in a timely and professional manner.
Provide accurate information about shipment tracking, delivery timelines, and available service options.
Assist customers with creating shipping labels and with claims, returns, and redelivery requests.
Investigate and resolve issues involving lost, delayed, or damaged shipments.
Escalate complex cases to relevant internal departments when needed.
Maintain up-to-date knowledge of the client’s logistics services, policies, and procedures.
Document customer interactions accurately in the customer relationship management system.
Support high customer satisfaction through effective support and problem resolution.
Follow quality standards and compliance guidelines.

Desired Qualifications

Previous experience in customer service, a call center, or logistics/shipping support is preferred.

Italian Customer Support Agent | Courier & Delivery Services

speakit · Greece (Remote) · Full-time · Posted 2025-11-24

Workplace: remote

Department: Italian

Description

We are seeking a dedicated and customer-focused Customer Support Agent to support our client, a leading global logistics and courier services company. In this role, you will assist customers with inquiries related to shipments, delivery statuses, service options, billing and general support. The ideal candidate is fluent in Italian, solution-oriented, communicates clearly and consistently provides an excellent customer experience.

Key Responsibilities

Respond to customer inquiries via phone, email and chat in a timely and professional manner.
Provide accurate information regarding shipment tracking, delivery timelines and available service options.
Assist customers with creating shipping labels, claims, returns and redelivery requests.
Investigate and resolve issues related to lost, delayed, or damaged shipments.
Escalate complex cases to relevant internal departments when needed.
Maintain up-to-date knowledge of the client’s logistics services, policies and procedures.
Document customer interactions accurately in the CRM system.
Ensure high levels of customer satisfaction through effective support and problem resolution.
Follow quality standards and compliance guidelines.

Requirements

Fluent in Italian & Advanced in English.
Previous experience in customer service, call center, or logistics/shipping support preferred.
Strong communication skills, both written and verbal.
Strong problem-solving skills and attention to detail.
Comfortable using computers, CRM tools and shipment-tracking systems.
Ability to multitask and manage high inquiry volumes.
Flexibility to work in shifts (if applicable).

Benefits

Competitive salary and performance-based incentives.
Comprehensive training on logistics products, tools, and processes.
Opportunities for professional growth within a global organization.
A supportive and collaborative team environment.
Flexible working hours and the option for remote work all over Greece.
Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates..

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About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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