VirtuHire

Global SA-talent recruitment and EOR

Tech Support Specialist - Website & Platform Support

IT OperationsConfirmed live in the last 24 hours

Part-timeRemote in South Africa£40 - £50

About the Job

Requirements

Strong experience troubleshooting WordPress websites.
Understanding of how plugins, themes, and content management systems interact.
Basic knowledge of HTML, CSS, and website architecture.
Experience diagnosing and resolving technical website issues.
Strong problem-solving and analytical skills.
Ability to work independently and resolve issues with minimal guidance.
Attention to detail and a methodical approach to debugging.

Responsibilities

Diagnose and resolve website errors, bugs, and performance issues.
Identify root causes of technical problems across WordPress sites.
Fix broken functionality such as forms, links, plugins, or scripts.
Manage plugin updates and resolve compatibility issues.
Troubleshoot conflicts between themes, plugins, or custom code.
Ensure website stability after updates or changes.
Test and repair contact forms, lead capture forms, and submission flows.
Support integrations with customer relationship management systems, email tools, or tracking platforms.
Ensure data is correctly captured and transmitted.
Address loading speed issues and basic performance problems.
Monitor for errors or downtime indicators.
Support general website reliability and uptime.
Respond to assigned technical tickets or tasks.
Investigate issues reported by internal teams or clients.
Provide clear resolutions within agreed turnaround times.
Work alongside website editors, developers, and marketing teams.
Escalate complex issues when necessary.
Provide feedback on recurring technical problems.

Desired Qualifications

Familiarity with forms, application programming interfaces, and third-party integrations.

Tech Support Specialist (Website & Platform Support) - Deliverables-Based

VirtuHire · South Africa (Remote) · Part-time · Posted 2026-03-20

Salary: GBP 40–50

Workplace: remote

Description

Job Title:

Tech Support Specialist (Web & Systems)

Industry:

Digital Marketing / Web Infrastructure / Website Operations

Job Type:

Freelance / Deliverables-based

Compensation:

£40–£50 per completed support task (depending on complexity)

Role Overview:

The Tech Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues across websites and related digital systems. This role focuses on maintaining website functionality, resolving bugs, supporting integrations, and ensuring smooth technical operation of client platforms.

Requirements

Key Responsibilities:

Technical Troubleshooting

Diagnose and resolve website issues (errors, bugs, performance issues)
Identify root causes of technical problems across WordPress sites
Fix broken functionality such as forms, links, plugins, or scripts

Website & Plugin Support

Manage plugin updates and resolve compatibility issues
Troubleshoot conflicts between themes, plugins, or custom code
Ensure website stability after updates or changes

Form & Integration Support

Test and repair contact forms, lead capture forms, and submission flows
Support integrations with CRM systems, email tools, or tracking platforms
Ensure data is correctly captured and transmitted

Performance & Stability

Address loading speed issues and basic performance problems
Monitor for errors or downtime indicators
Support general website reliability and uptime

Technical Issue Resolution

Respond to assigned technical tickets/tasks
Investigate issues reported by internal teams or clients
Provide clear resolution within agreed turnaround times

Collaboration

Work alongside website editors, developers, and marketing teams
Escalate complex issues when necessary
Provide feedback on recurring technical problems

Requirements:

Strong experience troubleshooting WordPress websites
Understanding of how plugins, themes, and CMS systems interact
Basic knowledge of HTML, CSS, and website architecture
Experience diagnosing and resolving technical website issues
Familiarity with forms, APIs, and third-party integrations (advantageous)
Strong problem-solving and analytical skills
Ability to work independently and resolve issues with minimal guidance
Attention to detail and methodical approach to debugging

Benefits

Remote working

Apply

Apply at VirtuHire

About the Company

VirtuHire

Global SA-talent recruitment and EOR

VirtuHire connects US, UK, and Australia-based companies with pre-vetted South African professionals, providing end-to-end recruitment and employer-of-record (EOR) services. It sources and vets candidates, presents a shortlist within about five business days, and then handles onboarding, payroll, compliance, and ongoing HR management as the legal employer of records under a monthly retainer with a 30-day replacement guarantee. The service differentiates itself with offshore staffing from South Africa offering payroll-less recruitment fees plus full HR administration and significant salary-cost savings of roughly 60% to 85% compared with US hires. Its goal is to simplify international hiring for growing companies by delivering quick access to vetted talent, compliant HR processes, and predictable costs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cape Town, South Africa
Founded: 2019

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