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Gentrack

Software solutions for utilities and airports

Director of Engineering - APAC

Engineering LeadershipUpdated on Nov 13
Full-timeAuckland, New ZealandNo salary listedHybrid

About the Job

Requirements

  • Significant experience leading multi-team engineering organisations, including Engineering Managers.
  • A strong track record in people leadership, coaching, organisation design and change.
  • Experience building or transforming engineering organisations across multiple locations.
  • Experience delivering complex enterprise software in customer-facing environments.
  • A track record of improving delivery predictability, engineering quality, productivity and organisational effectiveness.
  • Technical depth to engage credibly with senior engineers and architects.
  • Strong commercial judgement and the ability to balance customer outcomes, technical health, people capability and investment.
  • Experience using engineering data and metrics to understand problems and improve outcomes.
  • A genuine interest in AI-enabled software development and its implications for engineering teams and organisations.
  • Experience working across APAC cultures and time zones would be valuable.

Responsibilities

  • Translate engineering strategy into clear priorities, plans and measurable outcomes.
  • Provide visible leadership across Australia, New Zealand, Singapore and India.
  • Represent APAC Engineering in regional and global forums.
  • Build strong relationships across Product, Program Delivery, Service Delivery, Customer and Finance.
  • Lead, coach and develop Engineering Managers and Enablement Team Leads.
  • Build a culture of trust, accountability, inclusion and continuous feedback.
  • Strengthen succession planning, leadership development and workforce capability.
  • Attract, develop and retain engineering talent.
  • Set the direction for the APAC Enablement function.
  • Improve engineering practices, tooling, onboarding, knowledge sharing, quality and developer experience.
  • Remove friction and unnecessary complexity.
  • Encourage practical, reusable approaches that improve engineering effectiveness at scale.
  • Build greater predictability into planning and delivery.
  • Use meaningful data and engineering metrics to identify problems and drive improvement.
  • Strengthen quality, reliability, security and operational practices.
  • Balance customer commitments with technical health, sustainable capacity and long-term capability.
  • Evolve team structures, leadership spans and organisational design as needs change.
  • Build capability plans for current and future technical and leadership requirements.
  • Support collaboration and mobility across APAC while recognising local cultures and ways of working.
  • Make thoughtful workforce and investment decisions within agreed budgets and governance.
  • Lead adoption of AI-enabled software development across APAC, embedding AI thoughtfully into the software development lifecycle to improve productivity and quality and identify meaningful automation opportunities.
  • Enable experimentation while maintaining engineering standards, governance and responsible practices.

Desired Qualifications

  • Experience working across APAC cultures and time zones.

About the Company

Gentrack

Software solutions for utilities and airports

Gentrack provides software platforms for utilities and airports to manage their operations. It helps utility companies with billing, customer engagement, and operational efficiency, and extends to airport needs as well. The products are cloud-based software suites that integrate customer data, billing workflows, and operational processes to streamline how utilities and airports interact with customers and run their networks. What sets Gentrack apart is its focused specialization in utilities and airports, long-term customer relationships, and a track record of adapting to regulatory changes while expanding capabilities—supported by an IPO to fund growth. The company's goal is to help utilities and airports navigate modern infrastructure by delivering reliable, scalable software that improves billing accuracy, customer experience, and operational performance.

Company size
501-1,000
Company stage
IPO
Headquarters
Auckland, New Zealand
Founded
1989

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