Full-Time

Product Support Specialist

Posted on 2/4/2025

Secoda

Secoda

11-50 employees

Data management and enablement platform

No salary listed

Junior

Toronto, ON, Canada

Hybrid work requires some in-office presence in Toronto.

Category
Customer Support
Customer Success & Support
Requirements
  • Minimum of 1 year of experience in a Technical Customer Support capacity
  • Strong and confident communicator who leads with empathy and urgency
  • Technically minded and product focused
  • Possess natural curiosity and a fast-learning ability
Responsibilities
  • Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries
  • Track and follow up on outstanding issues, keeping stakeholders informed of their status
  • Develop and nurture customer relationships through your communications
  • Communicate trends and make recommendations to update and build internal knowledge bases
  • Proactively track requests and commonly reoccurring issues, identifying and reporting bugs and technical issues to the engineering and product team
  • Collaborate closely with the Customer team by actively participating in daily team meetings and discussions
Desired Qualifications
  • Experience navigating the unique challenges of early-stage startups
  • Familiarity with SQL, Javascript, APIs, and GitHub
  • Curiosity to learn more in these areas

Secoda provides a tool for data management and enablement, helping organizations track, document, and discover their data efficiently. The platform is especially useful for businesses that deal with large amounts of data, ensuring that it is accessible, understandable, and trustworthy. Key features include data lineage tracking, which shows the origin and flow of data, and comprehensive data documentation capabilities that allow users to create data dictionaries and metadata repositories. This functionality enhances transparency and trust in the data used by teams. Secoda serves a wide range of clients, from small startups to large enterprises, and operates on a subscription model, generating revenue through recurring fees based on the organization's size and required features. The goal of Secoda is to provide a single source of truth for data, improving collaboration and productivity within data-centric organizations.

Company Size

11-50

Company Stage

Series A

Total Funding

$15.6M

Headquarters

Toronto, Canada

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Secoda raised $14M to expand its AI-driven data cataloging platform.
  • The rise of data democratization aligns with Secoda's mission, potentially expanding its user base.
  • Integration with AI-driven data quality tools enhances data accuracy and reliability.

What critics are saying

  • Increased competition from established platforms like Alation and Collibra.
  • Potential customer resistance due to existing investments in other data management tools.
  • Challenges in scaling to meet the needs of larger enterprises.

What makes Secoda unique

  • Secoda centralizes data knowledge, reducing the need to switch between multiple tools.
  • It offers AI-powered data search, enhancing data discovery and accessibility.
  • Secoda supports real-time multiplayer editing, improving collaborative data analysis.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Home Office Stipend

Hybrid Work Options

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

4%
TechCrunch
Sep 21st, 2023
Secoda secures $14M to expand its data cataloging platform

Secoda, a startup developing what it describes as an AI-powered data search and cataloging platform, today announced that it raised $14 million in a funding round led by Craft Ventures with participation from Abstract Ventures and several angel investors.

VentureBeat
Sep 21st, 2023
Secoda raises $14M to bring AI-driven, Google-like search to enterprise data

Secoda raises $14M to bring ai-driven, google-like search to enterprise data.

BetaKit
Sep 21st, 2023
Secoda closes $19-million CAD Series A to scale its data management AI copilot

Toronto-based Secoda has secured major funding to scale its AI-powered data management platform, with a $14-million USD Series A led by Craft Ventures.

Secoda
Jan 3rd, 2023
Support for real-time multiplayer editing | Secoda

Secoda is excited to announce that Secoda has added support for real-time multiplayer editing.

BetaKit
Dec 13th, 2021
Secoda secures $2.75 million for “Google-like” data search tool

Secoda, a startup that wants to make digging out hidden company data easy, nailed $2.75 million CAD in a seed round led by Craft Ventures.

INACTIVE