IT Senior Project Manager

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

This position manages large-scale implementations and complex projects within the IT department in support of the Digital Strategy and the company’s Strategic Program Roadmap.

• Plans, organizes, and directs large-scale projects and complex or strategic program implementations to meet business requirements by: oversight, coordination and planning of approved and assigned projects identified by IT Leadership and works closely with key leadership across the business functions and vendor partners to provide appropriate communication and ensure delivery of assigned projects.
• Defines and facilitates progam planning across multiple cross functional business and technology teams to bring the program end points along multiple work streams into a single timeline to meet business and customer needs
• Manages and oversees facilitating requirements processes, defining project scope and goals; developing project plans, timelines, resource requirements, risk mitigation plans, and budgets; coordinating project activities, and stakeholder communications, and change enablement activities; and monitoring project status in order to escalate when needed.
• Manages and oversees project activities and tasks across internal and external resources, including outsourced third parties, to ensure delivery of project objectives on time and within budget.
• Manages the project budget in terms of human and capital/operating resources needed to successfully complete.
• Utilizes Johnstone’s Project Management methodology approach to managing and monitoring project progress, with internally supported tools (e.g., Microsoft Project, Monday.com, Jira Software, Service Desk, Confluence).
• Identifies and Manages project risks/escalation, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.
• Ensures stakeholders (Stores, Suppliers, internal staff, etc.) are provided with the most current, up-to-date information on project status and issues that affect them.
• Provides regular reporting processes to monitor project results and provide status updates to Project Sponsors, IT Portfolio Management and the E-PMO.
• Facilitates discussions with appropriate leadership to develop measurable success criteria for assigned projects
• Leads retrospective (lessons learned) activities post project completion, for continuous improvement opportunities.
• Assists in the improvement of business processes by demonstrating Johnstone’s Lean Program approach to identify improvement areas, defining and managing process improvement projects.
• Ensures project, program, and department processes are documented, communicated and consistently adhered to.
• Performs special projects as assigned by supervisor.

The Sr. Project Manager will be involved in leading complex implementations and large-scale projects including:

• Multi-year and complex and large-scale ERP Upgrades and Implementations

Hybrid schedule requiring up to 3 weeks per month onsite in Cranford, NJ

Qualifications

Education and/or Experience:  Bachelor’s degree (B.A.) from four-year college or university; ten or more years of related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, and Registrations: A current or active certification in either Agile or PMI (PMP, CAPM, PMI-ACP) is highly recommended for this role.

Technical Knowledge, Skills, and Abilities:

• Strong Knowledge and experience of IT project and program management methodologies and lifecycles.
• Strong knowledge and experience with managing projects involving ERP cloud-based platforms and the associated lifecycle
• Demonstrated understanding of program and project management fundamentals (e.g., business case development, risk management, schedule management, and negotiation), with experience briefing Executive leadership
• Demonstrated effective communications with business and technical teams both verbally and in writing.
• Demonstrated understanding of business functions (Accounting, Sales, Inventory Management, Warehousing, IT) and what is needed/impact to each, to achieve project success
• Previous experience managing complex projects or strategic programs and communication skills with stakeholders across the business, including senior leaders and successfully delivering results
• Previous experience managing a minimum of 2 full-scale ERP Upgrades or Implementations in a complex environment (including experience managing design, test and operationalization phases).

Process Knowledge, Skills, and Abilities:

• Proficient at leveraging program/project management methodology and proficient at working through and with others to deliver results that meet or exceed requirements and expectations with complex projects.
• Ability to apply project and program management skills: establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating project status compared to objectives.
• Ability to apply problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Ability to apply organization skills: developing and using systems for organizing and keeping track of information and prioritize multiple tasks.
• Ability to manage conflict, and handle ambiguity effectively, is required for this role.
• Ability to obtain quality project status data, analyze it and present a consolidated program status view to decisionmakers.
• Strong business process orientation and ability to document processes.
• Excellent presentation, written and verbal communications skills.
• Ability to take initiative, anticipate, and drive for results is required for this role.
• Ability to develop and manage budgets.
• Ability to lead and influence others without formal authority.
• Possesses strong skills in leading meetings, estimating, monitoring work, problem-solving.
• Ability to work under stressful circumstances and deadline pressure and be flexible and willing to accept a change in priorities as necessary
• Experience in Change Management methodologies is a plus.

Communication Knowledge, Skills and Abilities:

• Ability to collaborate across organizational boundaries and build relationships, and ability to effectively interact with third party partners and customers is required for this role.
• Ability to communicate information across different individuals, departments, and external parties, including presenting to Leadership.
• Ability to collaborate across members of the same team and cross functional teams alike.

Leadership Skills:

• Ability to interface with, influence and provide excellent service to multiple levels of the organization (VPs and Senior Leadership, middle management, staff, and third-party vendors).
• Proven ability to guide and coach team members to enhance their skills and performance. Encourages professional development and provides constructive feedback to foster growth, teamwork, and collaboration within the project team. Skilled at identifying strengths and areas for improvement, while supporting individuals to achieve their full potential.

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Physical Demand

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands or arms; and talk or hear.  The employee is occasionally required to walk.  Specific vision requirements are close and peripheral vision.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

Compensation

Salary: $150,00 - $200,000