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Cummins

Builds engines, generators, and powertrains

Técnico En Sitio - Nivel 2

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeSan Juan, San Juan Province, ArgentinaNo salary listed

About the Job

Requirements

  • Training in power generation and/or as an engine technician.
  • A technical diploma.
  • A current national driver's license.
  • The role may require licenses to comply with export controls or sanctions regulations.
  • Entry-level field service experience.
  • Intermediate knowledge and/or experience with power-generation or engine products.
  • Customer service experience.

Responsibilities

  • Interact with customers courteously and professionally, anticipate their needs, and provide prompt, efficient service.
  • Use specialized tools and documented policies and procedures to diagnose and complete repairs, including identifying and preparing required tools and parts.
  • Guide customer employees in preventive maintenance and basic repairs.
  • Escalate unresolved issues to more experienced site technicians and/or supervisors.
  • Complete required service documentation, including service work orders, time sheets, and warranty claims, using written forms or business-system screens.
  • Complete training according to skill and business requirements.
  • Maintain tools and the work area in a clean and functional condition.
  • Comply with applicable health, safety, environmental policies, procedures, and legislation, and report issues or incidents to the site manager and supervisor.
  • Serve, with limited supervision, as a technical reference and primary customer contact for maintenance, diagnostics, and intermediate-complexity repairs on Cummins engines and associated systems in a mining operation.
  • Apply technical knowledge, corporate procedures, and diagnostic tools to maximize the availability, reliability, and performance of contracted equipment.
  • Perform advanced diagnostics, identify root causes of failures, carry out medium-complexity repairs, support lower-level technicians, and document completed work in Cummins corporate systems.
  • Participate in safety, continuous-improvement, technical-development, corporate-responsibility, volunteer, and employee resource group initiatives, promoting Cummins values and culture with the team and customer.
  • Diagnose Cummins or similar engines; use INSITE and diagnostic tools; work with electronic and mechanical engine systems; analyze failures and interpret fault codes; service fuel and cooling systems; repair components; produce technical documentation; and escalate technical issues.
  • Translate customer complaints into troubleshooting plans; follow guided workflows and procedures; use specialized mechanical and electrical service tools and PC diagnostic software to isolate failed components; validate repairs by reproducing the complaint; and record troubleshooting results in business systems for payment and historical tracking.
  • Identify the electronic hardware and software tools needed for service, use appropriate tools to maintain products or diagnose and resolve problems, and interpret tool results or recommendations to determine next steps.
  • Analyze interactions among internal and external electrical and mechanical systems, including exhaust, heating, cooling, fuel, driveline, aftertreatment, controls, and sensors, using tools and Cummins or original-equipment-manufacturer service publications to diagnose and repair issues.
  • Repair and maintain mechanical and electrical products according to guidelines and standard repair times; disassemble and assemble engines with necessary tools while maintaining a clean, organized environment; inspect and replace parts to minimize customer ownership costs; and perform damage control to restore the product to its original condition.
  • Create and verify customer, equipment, and technical information; capture required data using service tools; and follow procedures for recording information in the service management system.
  • Gather information about product technical issues, use available resources including data-management tools, escalate issues to a higher expertise level while balancing timely customer response with investigation needs, and record troubleshooting steps in the appropriate database to ensure smooth handoffs and timely, accurate ticket resolution.

Desired Qualifications

  • Valid electrician certification, where applicable.
  • Experience with high- or low-voltage systems.

About the Company

Cummins

Builds engines, generators, and powertrains

Cummins designs and manufactures engines, power generation systems, and related components for commercial vehicles, industrial machinery, and stationary power. Vehicle and equipment makers install its diesel and natural gas engines, while businesses use its generator sets for backup and continuous electricity. Its components include turbochargers, emissions controls, transmissions, axles, and brakes, and its Accelera business builds batteries and electric powertrain systems. Cummins earns revenue from equipment and component sales, replacement parts, and maintenance through company-owned and independent distributors and dealers. Cummins was founded in 1919 and is headquartered in Columbus, Indiana.

Company size
10,001+
Company stage
IPO
Headquarters
Columbus, IN
Founded
1919

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