All Accor

Global hotel management, franchising, loyalty program

Waiter/Waitress

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Excellent written and verbal communication skills in English.
Familiarity with basic cooking knowledge and complete menu knowledge for the restaurant or area.
Knowledge of the products and items sold in the outlet.
Proficiency in using Micros.

Responsibilities

Greet guests and present them with the menu.
Inform guests about daily specials and menu changes.
Suggest food and beverages to guests and attempt to upsell.
Take food and beverage orders using order-taking pads.
Accept payments, issue receipts, and return change.
Perform basic cleaning tasks as needed or directed by a supervisor or manager.
Fill in for absent staff in any food and beverage areas within the hotel as needed.
Enter orders and guest special requirements into the point-of-sale machine.
Communicate with guests and assist with their queries.
Work with the team to complete assigned tasks within the required time.
Observe guests and ensure their satisfaction with the food and service.
Respond promptly to guests' additional requests.
Maintain the dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
Open and pour wine at the table.
Adhere consistently to grooming and appearance standards.
Understand and communicate the products and services available at the resort.
Assist other restaurant areas by answering telephones and completing financial transactions.
Print the closing report and deposit cash with the front office or accounts department.
Reconcile the day's credit card settlements with the batch closing report from the electronic data capture machine.
Close the shift on the point-of-sale terminal.
Follow the hotel's hygiene and Hazard Analysis and Critical Control Points standards and ensure its standard operating procedures and requirements are met.
Complete other tasks as assigned.

Desired Qualifications

Knowledge of Arabic.

Job Description

Greet guests and present them with the menu.
Inform guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and try to upsell.
Take food and beverage orders from the guest on the order taking pads.
Accepting payments, issuing receipts, returning change.
Performing basic cleaning tasks as needed or directed by supervisor / manager.
Filling in for absent staff as needed in any of the F&B areas within the hotel.
Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy, without egg etc.
Communicate to the guest and provide assistance with their queries.
Work as a team to get all the job tasks completed in any given time.
Observe guests and ensure their satisfaction with the food and service.
Promptly respond to guests with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Properly opening and pouring wine at the table.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Must have some familiarity with basic cooking knowledge. Must have complete menu knowledge for their restaurant / area.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Print closing report and drop the cash with the front office / accounts department.
Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
Close the shift on the POS terminal.
You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.
Other tasks as assigned.

Qualifications

Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
Trustworthy with attention to detail and high levels of accuracy in their work
Pro-active and energetic with a positive 'can do' attitude
Ability to multi-task with prioritization skills
Knowledge of the products/items selling in the outlet
Proficient in the use of Micros

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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