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Bertelsmann

Global media, services, and education conglomerate

Cloud Platform Operator

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeLeipzig, GermanyNo salary listed

About the Job

Requirements

  • Completed vocational training as an IT specialist for system integration or comparable IT training.
  • Experience in IT operations or support; experience in a network operations center/control room, data center, or cloud operations, and shift work, is advantageous.
  • Knowledge of Azure fundamentals, such as monitoring, compute/virtual machines, storage, backup, and restore, is advantageous.
  • Knowledge of ITIL incident, change, and problem processes, as well as ticket and knowledge management.
  • Very good German and good English language skills, spoken and written.
  • Willingness to work shifts, including early, late, and night shifts, weekends, and public holidays.

Responsibilities

  • Monitor platform health in the 24/7 operations control room, track key performance indicators and service-level agreements, and initiate escalations according to runbooks when needed.
  • Analyze and resolve first- and second-level incidents, coordinate third-level colleagues when needed, and ensure thorough shift handovers.
  • Support changes and releases, carry out approved maintenance windows, and document all steps in the IT service management tool.
  • Continuously improve runbooks, dashboards, and standard processes, and share knowledge with the team.

Desired Qualifications

  • PowerShell skills.

About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Gütersloh, Germany
Founded
1835

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