Société Générale de Surveillance

Testing, inspection, and certification services globally

Head of Department - Head of Department, Non-Energy Minerals Trade

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeSandton, South AfricaNo salary listedIn-person

About the Job

Requirements

A National Diploma or degree in Chemical Engineering, Metallurgical Engineering, or Chemistry is required; an MSc is advantageous.
A certificate, diploma, or degree in Quality Management or a similar field is required.
A certificate, diploma, or degree in management is required.
At least 3 years of experience in a management role is required.
Knowledge of process flow within a laboratory environment, or experience in commodity inspection processes such as sampling and testing, data tallying, and reporting or certification, is required.
Knowledge of ISO 17025 and its application is required.
Proficiency in Microsoft Office tools, including Excel, Word, and Outlook, is required.
Proficiency in English reading, speaking, and writing is required.
Ability to work under pressure, meet deadlines, and operate with minimal supervision is required.
Planning, organizing, computational capability, and problem-solving or troubleshooting ability are required.
Compliance with SGS quality, occupational health and safety, and human resources policies and procedures is required.
The role requires sufficient authority to carry out its responsibilities under relevant SGS authority policies.

Responsibilities

Oversee day-to-day operations with site supervisors across multiple sites to ensure smooth and efficient functioning.
Manage and resolve client issues with administrative staff to maintain customer satisfaction, and coordinate responses to ensure customer issues are addressed.
Implement and maintain safety standards across all sites with site supervisors and the quality team, ensuring compliance with regulations and company policies.
Monitor staff performance and provide guidance and support as needed.
Coordinate inspection planning, execution, and control activities with branch supervisors and commodity coordinators.
Manage and monitor operational performance at each location, including quality, safety, and staffing queries.
Coordinate with branch supervisors to ensure adequate manpower, equipment, and tools are available for operational efficiency.
Assist the Regional Manager in managing and continuously improving the quality management system, including implementation of certifications and accreditation systems within business lines.
Oversee fleet management by reviewing SGS vehicle logs monthly and discussing efficient vehicle use with branch supervisors.
Review and approve manpower costs across different sites.
Coordinate with commodity coordinators to provide technical support to current and prospective clients.
Drive safety across sites in Non-Energy Minerals Trade and ensure compliance with SGS and governmental policies.
Assist the Regional Manager with complaints and claim resolution.
Adhere to SGS management-system quality and safety requirements.
Perform quality checks on reports and certificates before issuance to clients and approve them for release.
Cease the use of equipment deemed to pose a safety hazard, prevent entry into hazardous environments without necessary knowledge and protection, and take action to address hazards.
Stop work that may affect service quality or integrity and take action to address the issue.
Initiate a formal improvement request when a system deviation or nonconformity occurs or when potential improvements are identified.
Ensure the daily safety and health of employees on behalf of SGS upper management and raise issues with upper management when required.
Keep up to date on SGS inspection policies and procedures and apply the relevant policies during inspections.
Adhere to all quality, health, safety, and environmental requirements of SGS management systems.
Perform other reasonable tasks assigned by the direct line manager.

Job Description

Oversee the day-to-day operations with site supervisors across multiple sites, ensuring smooth and efficient functioning.

Manage and resolve client issues, with administrative staff, ensuring high levels of customer satisfaction.

Implement and maintain safety standards (with site supervisors and quality team) across all sites, ensuring compliance with regulations and company policies.

Monitor and manage staff performance, providing guidance and support as needed
To coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators.
Manage and monitor operational performance at each location in terms of queries on quality, safety, and staffing.
Ensure that adequate and appropriate manpower resources, equipment, and tools are available for total operational efficiency by coordinating with branch supervisors.
Assist the Regional manager in effectively managing and continuously improving the quality management system and the implementation of any certifications and accreditation systems within the business lines.
Responsible for overseeing fleet management, i.e., use of SGS vehicles by reviewing vehicle logs monthly and discussing with branch supervisors on efficient use of vehicles thereof.
Responsible for reviewing manpower costs across the different sites and approving the costs thereof.
Discuss and provide technical support to all present and potential clients by coordinating with commodity coordinators.
Drive safety across the sites in NE Trade to ensure compliance with policy (SGS and governmental)
Assist the Regional manager with all complaints and claim resolution.
Adhere to all quality and safety requirements of the SGS management system
Perform quality checks on reports/certificates before it is issued to clients.
Approve reports/certificates for release to the client.
Perform any other reasonable tasks as assigned by the direct line manager.
Ensuring customer issues are replied to and addressed by coordinating with administrative and associated staff

Specific Authorities

Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or nonconformity is identified.

Qualifications

Education

National Diploma/Degree in Chemical/Metallurgical Engineering, or Chemistry. An MSc will be advantageous.

Certificate/Diploma/Degree in Quality Management or similar

Knowledge of ISO 17025 and its application

Certificate/Diploma/Degree in management

Experience

Minimum 3 years experience in a management role

Knowledge of process flow within a laboratory environment, or Experience in commodity inspection processes such as sampling and testing, tallying of data, and reporting/certification.

Additional Information

Competencies

Work under pressure and meet deadlines
Operate under minimum supervision 
Good communication and interpersonal skills
Use of MS Office tools (Excel, Word and Outlook)
Languages: Proficient in English (Read, Speak, Write)
Computational capability
Planning and organizing
Ability to problem solve/troubleshoot
Compliant with all SGS QOH&S and HR policies and procedures
Granted sufficient authority to achieve the given responsibilities as per relevant SGS Authority policies
Responsible for the daily safety and health of employees on behalf of SGS upper management and for raising issues with SGS upper management where required
Keep up to date on SGS inspection policies and procedures. Apply the necessary policy to all inspections to avoid misunderstandings during inspections
Adhere to all QHSE requirements of the SGS management systems.

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

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