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PENN Entertainment

Operates casinos, racetracks, and online betting

HR Assistant

HR Operations & CoordinationUpdated on Nov 12
Full-timeBossier City, LA, USANo salary listedIn-person

About the Job

Requirements

  • At least one year of experience in a customer service position is required.
  • Fluency and literacy in English are required.
  • The role requires the ability to maintain confidentiality and professionalism.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is required.
  • The role requires customer service and interpersonal skills.
  • The role requires presentation, problem-solving, and organizational skills.
  • The role requires the ability to meet deadlines and manage multiple priorities in a demanding work environment.
  • The role requires the ability to research, analyze, comprehend, and act upon information.
  • The role requires the ability to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.
  • The role requires the ability to work independently on a wide variety of special projects.
  • The role requires the ability to prepare clear and concise administrative reports.

Responsibilities

  • Provide assistance across HR functions, including employment, communication, team member events, and record retention.
  • Maintain the general office, front counter, lobby area, and TDR kiosks, keeping them clean, orderly, and well-stocked.
  • Greet visitors to the HR office, answer questions and phone calls, assist with application processes, and administer selection assessments.
  • Handle team member questions and requests, escalating issues as appropriate to ensure prompt resolution.
  • Perform administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member and vendor badges, and handling gaming licensing and renewals.
  • Assist in coordinating and facilitating Talent Audition and New Hire Orientation.
  • Assist in developing and maintaining property communications, including the employee self-service portal, back-of-house hallways, and updated required federal, state, and local posters.
  • Maintain a professional, courteous, and friendly demeanor with team members, applicants, and guests.
  • Assist with the design and execution of engagement, wellness, and retention events.
  • Promote and demonstrate customer service in accordance with departmental and company standards and programs.
  • Ensure compliance with local, state, and federal regulations within the role's area of authority and report potential issues to management.
  • Perform other related and compatible duties as assigned.
  • Maintain strict confidentiality in company matters.

Desired Qualifications

  • One to two years of experience in Human Resources or an office setting is preferred.
  • Knowledge of relevant federal, state, and local laws, rules, regulations, codes, or statutes is a plus.
  • Knowledge of HRiS systems and Applicant Tracking Systems is a plus.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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