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Quest Diagnostics

Operates nationwide clinical laboratory testing

Phlebotomy Supervisor

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeDevon, PA, USA

About the Job

Requirements

  • A minimum of two years of prior supervisory experience or demonstrated leadership experience is required.
  • A minimum of five years of experience in phlebotomy, laboratory, or other healthcare environments is required.
  • A high school diploma or equivalent is required.
  • The ability to effectively communicate in English is required.
  • Must be flexible and available based on staffing requirements, including weekends, holidays, on-call work, and overtime.
  • Must have a valid driver's license and a clean driving record.
  • Must demonstrate organizational, communication, and interpersonal skills and be able to manage patient and employee concerns professionally.
  • Must be able to handle multiple priorities in a high-volume setting.
  • Must be proficient in personal computer skills, including experience using Microsoft Office applications.
  • Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • Must be able to manage individuals in multiple geographies or locations.
  • Travel is required.
  • A phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

  • Oversee Patient Services functions, which may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers, including training personnel, daily operations, staffing, and maintaining a safe, professional environment.
  • Be responsible for daily operations of all assigned facilities, Patient Service Centers, mobile phlebotomy, and in-office phlebotomy.
  • Implement standard operating procedures for phlebotomy services in accordance with Quest Diagnostics guidelines.
  • Where applicable, ensure all federal, state, and local licensure requirements are met, working with the Quality Assurance and Medical Director's offices.
  • Ensure all laboratory testing quality assurance and quality control documentation is complete and reviewed as required.
  • Oversee facility safety, maintenance, and cleanliness, including upgrades and repairs.
  • Visit all assigned Patient Service Centers, in-office phlebotomy sites, and mobile phlebotomy sites; document findings and perform quality assurance audits, scheduling visits to provide adequate supervision.
  • Relocate, open, or close Patient Service Centers, in-office phlebotomy sites, and regional reference laboratories.
  • Oversee the inventory process for supervised facilities.
  • Participate in interviewing, selecting, and hiring new employees.
  • Train, coach, supervise, and develop staff.
  • Monitor employees' ongoing performance and provide corrective action and counseling as required; conduct mid-year and annual performance appraisals.
  • Hold regularly scheduled meetings to disseminate information to staff.
  • Ensure all employees meet requirements for driving on company business.
  • Track and enter employee time and attendance.
  • Prepare employee schedules with minimal overtime and maintain adequate coverage for all facilities.
  • Prepare month-end reports.
  • Investigate, resolve, and respond to customer complaints appropriately and effectively.
  • Ensure Quest improvement and standardization initiatives are implemented.
  • Assist in preparing the annual budget for areas of responsibility and maintain budget control throughout the year.
  • Help ensure the department meets fiscal responsibilities, including implementing cost-containment programs, managing overtime, and participating in standardization initiatives and needs assessments for capital expenditures.
  • Participate on process improvement teams and other initiatives to meet management objectives.
  • Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak in groups as required.
  • Demonstrate and uphold the Values of Quest Diagnostics.
  • Perform other duties as assigned within the scope of the position.

Desired Qualifications

  • A bachelor's degree in Business Administration, Healthcare, or a related field is preferred.
  • Customer service experience in a retail or service environment is preferred.
  • A phlebotomy certification is preferred, with certification required in certain states.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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