Customer Delight Specialist
Posted on 3/26/2024
Siete Family Foods

51-200 employees

Mexican-American health-conscious food products
Company Overview
Siete Family Foods stands out in the food industry by offering a unique line of Mexican-American products that cater to health-conscious consumers, using high-quality, better-for-you ingredients to ensure their offerings are both nutritious and authentic. The company fosters a culture of inclusivity, aiming to bring people together with heritage-inspired foods that accommodate diverse dietary needs and preferences, such as gluten-free and grain-free options. By focusing on clean ingredients and cultural authenticity, Siete has positioned itself as a leader in a niche market, appealing to those seeking both tradition and health in their eating choices.
Consumer Goods

Company Stage

Seed

Total Funding

$90M

Founded

2014

Headquarters

Austin, Texas

Growth & Insights
Headcount

6 month growth

10%

1 year growth

38%

2 year growth

43%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Customer Support
Requirements
  • 2+ years of previous customer service or equivalent experience is preferred.
  • Experience in the CPG industry or equivalent related experience is a plus.
  • Experience in customer service ticketing systems and social media platforms is a plus.
  • Proficiency in both written and verbal Spanish is a strong plus.
Responsibilities
  • Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., social media, website chat, email, SMS, etc..).
  • Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete.
  • Maintain a deep understanding of Siete products.
  • Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed.
  • Collaborate within a growing and multi-faceted team on shared departmental and company goals.
  • Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments.
  • Use your top-notch organizational skills to handle and prioritize your daily workflow.
  • Model the Siete \
  • do everything with love\
  • approach to the customer experience.
  • Develop and maintain a deep understanding of customer needs and experiences.
  • Embody the Siete \
  • Juntos es Mejor\
  • culture.
  • May require occasional, holiday, evening, and weekend availability.