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USA Clinics Group

Integrated ambulatory care network of clinics

IT Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNorthbrook, IL, USA

About the Job

Requirements

  • Four to seven years of IT support or systems administration experience.
  • Experience managing help desk or technical support environments.
  • Knowledge of networking, systems, and troubleshooting.
  • Experience using AI tools to support IT troubleshooting, ticket routing, or documentation.
  • Ability to automate repetitive IT support processes.

Responsibilities

  • Manage the IT help desk and support ticketing system.
  • Oversee hardware, software, and system maintenance.
  • Support network and infrastructure performance.
  • Troubleshoot technical issues across departments.
  • Maintain IT documentation and system logs.
  • Support vendor coordination and system updates.
  • Track IT performance metrics and service levels.
  • Implement AI-powered help desk and ticket-routing systems.
  • Automate repetitive IT support tasks.
  • Use AI tools for diagnostics, documentation, and system monitoring.
  • Continuously identify opportunities to reduce manual IT workload through automation.

Desired Qualifications

  • Experience with IT service management platforms such as ServiceNow or Jira.

About the Company

USA Clinics Group

Integrated ambulatory care network of clinics

USA Clinics Group operates over 160 outpatient clinics across the United States, housing specialized centers such as USA Vein Clinics, USA Fibroid Centers, USA Vascular Centers, USA Pain Center, USA Prostate Centers, USA Oncology Centers, USA Hemorrhoid Centers, and USA Longevity Centers. Their team of interventional radiologists and vascular surgeons offers minimally invasive treatments for conditions like varicose veins, uterine fibroids, peripheral artery disease, hemorrhoids, enlarged prostate, knee osteoarthritis, and liver cancer in outpatient settings. Care is delivered through coordinated patient-centered care paths that guide patients from diagnosis to treatment across the network. The goal is to provide safe, effective, and compassionate care that improves patients’ quality of life.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Northbrook, IL
Founded
2005

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