Cone Health

Not-for-profit healthcare network delivering hospital care

Patient Access Team Lead

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeGreensboro, NC, USANo salary listed

About the Job

Requirements

An Associate’s degree in healthcare administration, medical office administration, or a related field is required; four years of related experience may substitute for the degree.
Three years of experience in patient access, registration, or a similar healthcare administrative role is required.

Responsibilities

Oversee the daily activities of the patient access area, including staffing levels for daily assignments, department standards, and participation in the registration workflow.
Assist the supervisor with onboarding new employees and educating staff about changes pertinent to their roles.
Collect deposits and copayments, maintain performance indicators outlined in goals, and complete required daily reporting.
Assist in resolving patient concerns and use the occurrence reporting system to report potential safety issues.
Assist the supervisor in ensuring that personnel department policies and procedures are followed.
Act as supervisor in the supervisor’s absence and inform the supervisor of all issues upon their return.
Deliver customer service using Relationship Based Care by advocating for safety, patient preferences, and optimal communication while partnering with patients, families, colleagues, and internal and external customers.

Desired Qualifications

Certification in healthcare administration or medical office management, such as Certified Healthcare Access Associate (CHAA).

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Patient Access Lead coordinates and supervises the daily work flow and scheduling of all patient access staff and is responsible for providing feedback on daily processes and staffing issues to the Patient Access Supervisor. Working under general supervision, this role provides staffing oversight, key performance reporting and analysis, QA process and other duties as assigned. The schedule for this position is Monday - Friday, 11:00AM - 7:30PM and every 4th weekend.

Essential Job Function:

Oversees the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow.
Assists Supervisor on boarding new employees and educating staff of any changes pertinent to their roles.
Collects deposits and copays and maintains the performance indicators as outlined in goals; completes daily required reporting.
Assists in resolving patient concerns and demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues.
Assists Supervisor to ensure all personnel department policies and procedures are followed.
Acts in capacity of supervisor in their absence and informs supervisor of all issues upon their return.
Delivers excellent customer service utilizing Relationship Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients/families and colleagues, including all internal and external customers.
Performs other duties as assigned.

Education:

Required: Associate’s degree in healthcare administration, medical office administration, or related field required. 4 years of related experience accepted in lieu of degree.

Experience:

Required: 3 years patient access, registration, or a similar healthcare administrative role.

Licensure/Certification/Listing:

Preferred: Certification in healthcare administration or medical office management (e.g., Certified Healthcare Access Associate – CHAA).

Work Shift :

Days/Weekend Rotation (United States of America)

On Call Required

Yes

FTE:

Job Type:

Full Time (40 Hours/Week)

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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