Intake Associate Attorney

To be considered for this role, please call 866-996-6549 and follow the step-by-step instructions outlined by our Co-Founder and Managing Partner.  In addition, please complete your application here. You will be evaluated and vetted based on your ability to follow instructions.  We look forward to hearing from you! 
 

About the role: 

The Intake Attorney plays a critical role in the initial client intake process by providing timely legal guidance, compassionate consultations, and direct support to the Intake Team throughout the retention process. This position also supports the firm's referral operations, working closely with the Referral Specialists and Co -Counsel relationships to facilitate efficient case evaluations, transfers, and ongoing partnerships. Success requires strong legal judgment, a results-driven mindset, adaptability, and the ability to build trust while delivering an exceptional client experience. 

Responsibilities: 

• Case Evaluation and Legal Support: Serve as a first-line legal resource to the Intake Manager and Intake Specialists, providing assistance with complex inquiries, legal research, and support in converting qualified leads into retained clients. 

• Client Consultations & Retention: Conduct phone and in-person consultations, during and after business hours when necessary, to evaluate potential cases, answer legal questions, address concerns, explain legal documents, and confidently guide prospective clients through the retention process. 

• Referral Operations & Co-Counsel Coordination: Support Referral Specialists with inbound and outbound case referrals, facilitate timely case evaluations and transfers, monitor co-counsel performance, and ensure effective communication and adherence to referral agreements. 

• Referral Partner Development: nurture and strengthen relationships with existing and prospective co-counsel firms, provide insight and support to identify partnership opportunities, and support initiatives that expand the firm's referral network. 

• Operational Excellence & Client Experience: Collaborate across departments to improve workflows, ensure legal and ethical compliance, and deliver compassionate, responsive, client-centered service consistent with the firm's core values. 

Requirements: 

• Education & Licensure: Juris Doctor (JD) from an accredited law school and active membership in good standing with the state Bar. 

• Legal Experience: Minimum 4 years of practicing law, preferably in personal injury and/or mass tort litigation. 

• Legal Judgment & Case Evaluation: Experience in case evaluations and legal research, with sound judgment in assessing case viability, value, risk, and disposition. 

• Sales & Client Conversion: Results-driven with strong persuasion and communication skills to build trust, address concerns, and retain prospective clients. 

• Client Centered Mindset: Empathetic, adaptable, and responsive, with the ability to connect with diverse clients and deliver compassionate service. 

• Analytical & Data-Driven Decisions: Strong analytical skills to interpret data, identify trends, solve problems, and improve performance. Ability to analyze information and make decisions confidently and quickly. 

• Risk Management & Compliance: Knowledge of legal ethics, professional responsibilities, and statutes of limitations, with the ability to identify and escalate risks. 

• Communication & Collaboration: Excellent written and verbal communication skills, with the ability to explain legal matters clearly and collaborate effectively. 

• Adaptability & Growth Mindset: Commitment to continuous learning, process improvement, and adoption of new systems and workflows. 

• Organization & Time Management: Strong time management and multitasking skills, with the ability to simultaneously manage multiple cases and projects in a busy, fast-paced environment. High attention to detail, superior organizational skills, and effective prioritization of competing demands. 

• Technology Proficiency: Proficient in legal research software, case management systems, Microsoft Office, and adapting to new technologies. 

• Professionalism & Teamwork: Accountable, collaborative, and committed to high professional standards, compassion, and integrity. 

Benefits: 

Financial Benefits 

• 401k Contributions: Discretionary match contribution of 5%, with the Firm matching 100% of the first 3% of the employee’s contribution and 50% of the employee’s next 2% of contribution of the employee’s annual compensation.  

• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to the charity of your choice.  

Medical Benefits 

• Healthcare Insurance: $460 per employee or family towards their monthly health premium. If your premium is less than $460, you will be responsible for only the first $1.  

• Dental Insurance: Full coverage towards an employee’s dental premium, less than $1 monthly. You will only pay $12 a year for your dental plan.  

• Health Reimbursement Account (HRA): Contribute up to $500 pre-tax towards your annual medical deductible.  

• Family / Dependent Care: You can contribute up to $5,000 pre-tax Dependent Care (DCR).  

• Flex Spending Account: Contribute up to $1,000 pre-tax towards your medical Flex Spending Account (FSA).  

Commuter Benefits 

• Tax-free Transit Commute: You can contribute up to $280 per month pre-tax towards your transit ticket (TRN).  

• Discounted Parking: You can contribute up to $280 per month pre-tax towards a pay-for-parking plan (PKG).  

Time Off to Recharge and Renew: 

• Time Off: 15 paid time off (PTO) days / 20 PTO days after 3 years with the Firm.  

• Sick Days: 3 sick days per year.  

• Celebrate the Holidays: Office closed for 10 public holidays.  

• Weeklong Holiday Break: Office usually closed for at least a week between Christmas and New Year’s Day.  

Culture and Development of Team 

• Casual Dress: Enjoy our business casual dress code.  

• Enhance Your Skills: Up to $500 annually for continued education/training.  

• Learn How You’re Wired: Our employees take a Kolbe Assessment so they can learn their instinctive method of operation. Identify the ways that you and the team you work with are the most productive.  

• Time Management: Time Management Luncheons with senior management team to take your projects, team, and organization to the next level.  

• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office.  

Recognition at the Firm 

• Value Team Members: Bonusly points for a peer-to-peer recognition system. You give and receive points that you can redeem for gift cards, trips, dinners, etc.  

• Eat, Drink & Be Merry: Free team lunches and happy hours.  

• Annual Bonus: Year-end discretionary bonus.  

• Annual Firm Outing: Yearly firm outing for all of our employees to meet up and have fun. 
   

Note: 

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform.  Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company. 

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities.
 

Location: Pittsburgh, PA 

Salary: $100,000-$125,000