Insurance Customer Service Advisor
About the job
- You hold or are completing a French Baccalauréat and wish to prepare a BTS in insurance, negotiation, customer relations, banking, or commerce.
- You have an interest in consulting, customer relations, and insurance professions.
- You have customer-service orientation and service awareness.
- You have good oral and written expression.
- You can understand customer needs and direct customers appropriately.
- You are rigorous in the administrative follow-up of files.
- You have proficiency with basic office tools.
- You can apply procedures carefully.
- You have an interest in commercial and regulated environments.
- You demonstrate rigor, dynamism, interpersonal ease, and organization.
- Welcome customers in the agency, by telephone, or by email, and respond to first-level requests.
- Participate in identifying the insurance needs of individual and professional customers.
- Contribute to presenting suitable offers and solutions while following company procedures.
- Provide administrative follow-up of customer files, including updating information, checking documents, and filing records.
- Participate in preparing quotations, contracts, and commercial documents.
- Contribute to monitoring current contracts, deadlines, and modification requests.
- Participate in commercial follow-up and customer-retention activities.
- Assist with handling requests related to simple claims or routine administrative operations.
- Ensure that files comply with requirements and that internal procedures are followed.
- Participate in monitoring customer satisfaction and service quality.
- A first experience in reception, sales, or administrative management is a plus.
About the company
Galileo Global Education operates an international higher-education group that offers programs in applied arts, design, communication, and management through a network of 54 schools across 91 campuses in 13 countries. Students enroll at partner schools and campuses where practical, career-oriented curricula, hands-on training, internships, and industry connections help prepare them for the workforce; tuition and related services fund these programs. The company differentiates itself with a broad international footprint and a portfolio of branded, prestigious institutions that deliver consistent curricula and documented job placement outcomes across multiple countries. Its goal is to provide accessible, career-focused higher education across creative and management fields by leveraging its international network to offer recognized credentials and strong post-graduation employment prospects.
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Paris, France
Founded
2007
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Simplify's Take
What believers are saying
- Fiscal 2025 revenue rose 12% to €1.42 billion, with EBITDA reaching €350 million.
- S&P expects fiscal 2026 EBITDA near €400 million, driven by international schools and efficiencies.
- June 2026 campus openings in Paris and Dakar strengthen student experience and recruiting momentum.
What critics are saying
- S&P flagged French enrollment weakness, apprenticeship reform pressure, and EM Lyon admission tightening in 2025.
- 2025 investigation alleged student overcharging, staff burnout, and profit pressure across Galileo schools.
- Dependence on tuition and France exposes Galileo to existential enrollment shocks if reputation erodes.
What makes Galileo Global Education unique
- Galileo owns 54 schools across 91 campuses, spanning 13 countries and multiple disciplines.
- Paris campus expansion and Bercy headquarters consolidation signal operational scale and brand reinforcement.
- AKAD acquisition and international schools diversify revenue beyond France’s weaker higher-education market.
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Benefits
Health Insurance
Meal Benefits
Commuter Benefits