Client Support Analyst

Job Description

The role: Working as part of the IT team, the Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP central helpdesk, ensuring the reliable operation of computer systems, software applications, mobile devices, network access, and peripheral equipment.

This role is responsible for troubleshooting and resolving hardware, software, and connectivity issues, managing helpdesk requests, supporting technology projects, and assisting users in maximizing the effective use of IT resources. The role supports a variety of software applications, including but not limited to Microsoft Windows operating systems, Microsoft Office Suite, Microsoft 365, and related business applications.  Working closely with internal clients this role delivers timely, responsive, and customer-focused technology support across the organization.

Client Support Analyst - Job Description

What we offer: The rate of pay for this permanent full-time CUPE bargaining unit position is $37.76 per hour based on a 35-hour work week. We offer a comprehensive benefits package which includes 3 weeks paid vacation, extended health and dental coverage, life insurance, short term disability and municipal pension plan. This position is eligible for flexible work arrangements, however, is not a hybrid or remote position.

Qualifications

Experience: 

• Minimum of three (3) years of related experience in an IT Client Support role, preferably in a municipal or police environment, within the last five (5) years

Education/Certification: 

• Two (2) year diploma in the field of computer sciences or information technology from a recognized post-secondary institution or the equivalent industry standard.
• CompTIA A+ Certification or equivalent certification.
• Microsoft role-based certifications related to Azure and Cloud environments are considered an asset.

Other Requirements:

• Possess and maintain a valid Driver’s Licence and produce and maintain a clean driver’s abstract, as per City policy. 
• As a condition of employment, the successful applicant “Must pass and maintain RCMP Secret Level Security Screening”. 

Additional Information

Posting Date:  October 29, 2026

Closing Date and Time: November 18, 2026

Posting Number: 26-040-3

When you apply: You will be asked to upload a cover letter and resume as part of the application process. You may also be asked to answer some screening questions related to the position. 

Questions about this position? Email [email protected]

Compensation: N/A to 37.76 (CAD) (HOURLY)