Guest Experience Manager
About the job
- Experience in product development, design, or a similar role developing experiences for consumers.
- Strong verbal and written communication skills, including experience presenting.
- Time management and organizational skills.
- Ability to solve problems independently and proactively.
- Customer service skills.
- Conduct email and phone outreach to Trip Winners.
- Coordinate travel dates with vendors or the internal team.
- Contact Trip Winners after their trip to collect feedback.
- Manage Trip Winners' travel itineraries, including flights, activities, tours, dinners, and other client needs.
- Offer additional nights or upgrades to Trip Winners.
- Research and book add-ons with vendors.
- Identify ways to improve the guest experience.
- Provide on-call concierge services for Trip Winners.
- Address Trip Winner needs outside the packaged experience.
- Participate in problem-solving and present solutions to the team.
- Manage tasks and enter data in HubSpot CRM.
- Assist the Booking Team with quarterly projects.
- Attend quarterly team gatherings, at least three of which will be in Southern California.
- Participate in weekly meetings and Slack and Asana projects.
- Past experience in the travel industry.
- Proficiency in Google Workspace.
- Prior HubSpot knowledge.
- Experience in hospitality or customer service.
About the company
Raise Away provides fundraising solutions for nonprofit organizations and schools by supplying consignment auction items, primarily luxury travel packages, plus sports memorabilia, jewelry, and luxury handbags for live, silent, and online auctions. It uses a consignment model: nonprofits pay cost to acquire items, and proceeds above cost go to the organization; items on average sell for 135% of nonprofit cost; Raise Away sources its own trips to keep costs low and partners with auctioneers and fundraising software. They differentiate by lowering costs through self-sourced trips and passing negotiated savings to nonprofits, with a track record of fulfilling nearly $600k in trips for 200+ nonprofits in 2020 after a competitor stopped. Their goal is to maximize fundraising returns for partner nonprofits and schools, serve 1,000+ organizations annually, and expand offerings with initiatives like NPOW and Google Grants assistance.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Newport Beach, California
Founded
2018
Get referred to Raise Away
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Simplify's Take
What believers are saying
- Raise Away's June 2026 campaign pushes $5 million in trip packages to nonprofits.
- LinkedIn said August 12, 2026 that it helped 1,000+ nonprofits raise $9 million in 2024.
- The July 2026 site update and 2026 messaging show active sales and expansion efforts.
What critics are saying
- Winspire's 40,000-nonprofit footprint dwarfs Raise Away's scale and compresses auction share.
- Prospeo showed no funding on June 18, 2026, limiting hiring and software investment.
- If nonprofits reject travel markups, Raise Away loses auctions to lower-cost direct competitors.
What makes Raise Away unique
- Raise Away self-sources luxury trips, undercutting reseller-heavy nonprofit auction rivals.
- The company serves 1,500+ nonprofits and schools annually, per its June 2026 site.
- Raise Away markets broader consignment items, including sports memorabilia, jewelry, and handbags.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options