Full-Time

Regional Workplace Experience Lead

Posted on 3/20/2024

Square

Square

10,001+ employees

Economic empowerment through inclusive technology

Consulting
Energy
Social Impact
Financial Services
Consumer Goods

Senior

London, UK

Required Skills
Communications
Public Speaking
Requirements
  • 5+ years of experience leading people as Office Operations Manager, Project manager, Workplace Experience Manager, or Community operations
  • Experience working in retail, restaurants, and hotels a plus
  • Excellent communication skills; written, verbal, and strong public speaking skills
  • Demonstrated administrative experience supporting a team in a fast-paced environment
  • Extremely reliable and impeccable attention to detail
  • Strong vendor and event management experience
Responsibilities
  • Directly manage Workplace Experience Managers within the region providing guidance, coaching, and building best in class teams to support Block
  • Ensure all office locations within region are operating efficiently, consistently and to Block workplace standards
  • Partner with Design & Construction PM’s to ensure office projects are adequately executed, staffed and managed when expansions occur within region
  • Work with Workplace Experience Managers to build relationships with local team, site leads and be the single point of contact for in region escalations resolve conflict if/when necessary, be the first point of escalation
  • Feed any Headcount info to our Real Estate Planning team and flag any potential growth concerns
  • Assist Workplace Experience Managers & Facilities teams with team moves
  • Responsible for regional budget monthly reconciliation and working with the Strategy team to develop the annual financial plan for each region
  • Interfaces with program leads (D&C, Facilities, Culinary, Events, RE) to ensure productive ongoing interdepartmental relationships, coaches and trains XMs to do the same
  • Meet all Landlords within region and be the escalation path if/when issues arise
  • Responsible for building localized programs that connect Blocks with each other and their communities
  • Ensure Workplace Experience managers are effectively managing vendor relationships for key contracts in region
  • Work with XM’s to create inspiring, engaging, and purposeful experiences that contribute back to our Square seller ecosystem and company purpose of economic empowerment
  • Oversee the successful execution of team events “onsites” and activities planned in offices
  • Oversee the successful implementation of our workplace experience program while contributing back to the global strategy
  • Directly support our London office population

Block is a company deeply invested in economic empowerment through its innovative use of technology across multiple disciplines, including financial forecasting, system security, and inclusive People policies. This multifaceted approach not only fosters an inclusive workplace but also promotes continual learning and growth among its employees, making it a leader in nurturing and implementing new initiatives in its industry.

Company Stage

IPO

Total Funding

$601.2M

Headquarters

Oakland, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

5%

2 year growth

16%
INACTIVE