Job Description

We are seeking an experienced Regional Workplace Experience Lead with demonstrated experience in managing people and Workplaces to work onsite in a quickly growing environment. You will have a deep understanding of our values, culture, and a proven ability to develop and scale programs with operational prowess. This position will report into our Global Workplace Experience Lead.

You Will:

• Directly manage Workplace Experience Managers within the region providing guidance, coaching, and building best in class teams to support Block

• Ensure all office locations within region are operating efficiently, consistently and to Block workplace standards

• Partner with Design & Construction PM’s to ensure office projects are adequately executed, staffed and managed when expansions occur within region

• Work with Workplace Experience Managers to build relationships with local team, site leads and be the single point of contact for in region escalations resolve conflict if/when necessary, be the first point of escalation

• Feed any Headcount info to our Real Estate Planning team and flag any potential growth concerns

• Assist Workplace Experience Managers & Facilities teams with team moves 

• Responsible for regional budget monthly reconciliation and working with the Strategy team to develop the annual financial plan for each region

• Interfaces with program leads (D&C, Facilities, Culinary, Events, RE) to ensure productive ongoing interdepartmental relationships, coaches and trains XMs to do the same

• Meet all Landlords within region and be the escalation path if/when issues arise

• Responsible for building localized programs that connect Blocks with each other and their communities

• Ensure Workplace Experience managers are effectively managing vendor relationships for key contracts in region

• Work with XM’s to create inspiring, engaging, and purposeful experiences that contribute back to our Square seller ecosystem and company purpose of economic empowerment 

• Oversee the successful execution of team events “onsites” and activities planned in offices

• Oversee the successful implementation of our workplace experience program while contributing back to the global strategy

• Directly support our London office population

Qualifications

You Have:

• 5+ years of experience leading people as Office Operations Manager, Project manager, Workplace Experience Manager, or Community operations

• Experience working in retail, restaurants, and hotels a plus

• Excellent communication skills; written, verbal, and strong public speaking skills

• Demonstrated administrative experience supporting a team in a fast-paced environment

• Extremely reliable and impeccable attention to detail

• Strong vendor and event management experience