Excellent communication skills to translate complex concepts into clear, straightforward solutions for multiple stakeholders.
Ability to identify, document, and break requirements down from epic to story level in an organized format.
Ability to facilitate meetings effectively and achieve objectives while minimizing distractions and interruptions.
Ability to work effectively with assigned stakeholders in a collaborative, flexible, and adaptable team environment.
Skill in process elicitation, internal customer research, and requirements discovery, including creating process flows, flow charts, data flow diagrams, use cases, user stories, and functional design artifacts.
Ability to learn new tools quickly and execute work effectively.
Ability to make sound decisions independently and think on one's feet.
Strong understanding of waterfall and agile frameworks, including the ability to transition between them.
Strong understanding of Agile methodology and ability to advocate for and educate others.
Ability to deliver business value through results and solutions.
Ability to influence scope-change processes and issue identification and resolution.
Ability to execute in a fast-paced, rapid-iteration environment while balancing multiple priorities.
Ability to mentor peers in documenting processes and capturing requirements.
Ability to execute medium- to high-priority initiatives with little to no guidance.
Strong understanding of functional, regression, performance, and other testing types, and ability to design appropriate test cases.
Responsibilities
Capture business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
Gather data; create process flow diagrams, process maps, and functional design documents; capture design interfaces; identify root causes; develop solutions; and analyze inputs and outputs to reach logical conclusions.
Translate business requirements into user stories for technical teams and ensure test cases are written and executed to meet business needs.
Create functional documentation, including Joint Application Development materials, screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, and interfaces.
Drive continuous improvement of standards and processes; recommend and document methods and procedural changes.
Synthesize information from multiple sources to identify symptoms and root causes, and work with IT and business leadership to develop alternative solutions within resource and schedule constraints.
Meet regularly with business partners to gather requirements, understand requests, align on priorities, review completed work, and solicit feedback.
Lead peers in designing and defining solutions during initiative ideation, discovery, initiation, and business-requirements phases.
Lead change management to support business and IT partners through transformation and delivery.
Partner with Project Managers, Scrum Masters, and Product Managers throughout the software development life cycle to document objectives and definition of done, ensure deliverables meet requirements and business needs, and close user stories against documented requirements.
Use data-driven problem-solving and analytical rigor to document and communicate risk analysis and inform stakeholder decisions.
Identify risks associated with business activities and ensure they are measured and monitored effectively.
Partner with IT teams to ensure clear understanding of business requirements.
Work with the training team to document system scenarios and identify impacted roles to support change-management and training plans.
Lead business-process modeling and develop functional testing scenarios for technical teams.
Lead quality assurance to ensure features and functions are enabled and optimized.
Create and maintain software-product usage documentation and standard operating procedures; support IT Change Control and Prioritization meetings and help assess the impact of changes on end-user experience.
Research and apply industry best practices and trends to improve product and system effectiveness.
Provide training and guidance to business users and IT teams on supported applications as needed.
Review system specifications and user requirements to develop test cases.
Create detailed test cases covering scenarios and edge cases; execute them manually or automatically and record results.
Create automated test cases and plans as needed.
Identify and report bugs with clear descriptions and supporting details, and verify fixes do not introduce new issues.
Ensure code releases do not cause production issues or breaking changes.
Conduct testing after software deployment to verify quality in the live environment.
Develop and maintain test documentation, including test plans, test cases, and defect reports.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
Job Summary:
The Solution Delivery Analyst serves as a vital business representative for various initiatives, ensuring that stakeholder satisfaction and business value are realized through the delivery of technology solutions. This role requires a deep sense of curiosity to understand the current state and work objectively to develop clear solution requirements through influence, facilitation, and communication. The individual is expected to map process flows, capture requirements, create user stories, document findings in a format understandable to both stakeholders and technology teams, and thoroughly test the developed application to ensure a high-quality product is released to production. Adaptability in messaging to suit the audience and bridging the communication gap between different stakeholder groups is essential. This role involves working closely with stakeholders such as Project Managers, Scrum Masters, Product Managers, and Development Teams to support risk management activities related to project or effort scope. Driving consensus toward a solution and facilitating communication among all parties is critical. Establishing a close relationship built on trust, transparency, and collaboration with both business partners and IT teams is paramount to ensuring alignment and success. The Solution Delivery Analyst will take an emissary approach in fostering change management between our IT and business partners, ensuring a smooth transition and adoption of new solutions.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values.
Collaborate with key internal/external resources.
Participate in ongoing self-development.
Influences change management between IT and business partners, acting as an emissary.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
Gathers data, creates process flow diagrams/ process maps/ functional design documents, captures design interfaces, identifies root cause, provides solid solutions, analyzes inputs and outputs to arrive at logical conclusions.
Translates business requirements into user stories for technical teams, ensures test cases are written and executed to meet the business needs.
Creates readable and functional documentation which may include Joint Application Development (JAD,) screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.
Drives continuous improvements for standards and processes.
Recommends method and procedural changes; defines and documents improvements.
Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; Works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.
Facilitates face-to-face encounters with our business partners regularly with, to gather requirements and understand the business ask; also conducts sessions to align on the priority, discuss requirements, demo completed work, and solicit and embrace feedback from others.
Drives, influences, and leads team-member peers in designing and defining solutions which may include the ideation, discovery, initiation, and business requirements phases of an initiative.
Leads change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented. Defines a clear definition of done, ensure the execution of deliverables meet requirements and business need, and user stories are closed out appropriately based on specified documented requirements.
Leverages data-driven problem-solving techniques and analytical rigor to complete, document, speaks to risk analysis, and influences solutions to help stake holders make informed decisions.
Identifies risks associated with business activities to ensure they are effectively measured and monitored.
Partners with IT teams to ensure clear understanding of business requirements.
Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
Leads business process modeling and generates applicable functional testing scenarios for the technical teams.
Leads the quality assurance process to ensure features and functions have been enabled and optimized.
Creates and maintains documentation and standard-operating procedures (SOPs) related to usage of software products. Supports IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user experiences.
Researches, identifies, and influences industry best practices and trends to increase effectiveness of products and systems.
Provides training and guidance, as needed, to business users and IT teams on supported applications.
Reviews and identifies system specifications and user requirements to develop test cases.
Creates detailed test cases covering various scenarios and edge cases.
Manually or automatically executes test cases and records results.
Creates automated test cases and plans as needed.
Identifies and reports bugs with clear descriptions and necessary details to the development team.
Verifies that bug fixes do not introduce new issues.
Ensures code releases do not introduce production issues or breaking changes.
Conducts testing after software deployment to ensure quality in the live environment.
Develops and maintains clear and comprehensive test documentation, including test plans, test cases, and defect reports.
Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties as assigned.
Excellent communication skills with the ability to translate complex concepts into simplified solutions and present them in a straightforward and understandable manner to multiple stakeholders.
Ability to clearly identify, document and breakdown requirements from an epic down to story level in an organized and understandable format.
Outstanding meeting facilitation and leadership skills with the ability to maximize meeting time to reach objectives while minimizing distractions and interruptions.
Ability to work effectively with assigned stakeholders in a team environment where flexibility, collaboration, and adaptability are required.
Strongly skilled in process elicitation, internal customer research, and requirements discovery to create meaningful documentation including: process flows and flow charts, data flow diagrams, use cases, user stories, and functional design thinking artifacts.
Ability to learn new tools quickly, dive right in, roll up their sleeves and “get things done”.
Self-driven individual who can quickly make correct decisions and “think on their feet”.
A strong understanding of both waterfall and agile frameworks and an ability to transition and adapt seamlessly between the two.
A strong understanding of Agile methodology and an ability to advocate and educate others.
Ability to deliver business value results and solutions.
Ability to influence scope change process and issue identification/resolution.
Ability to execute in a fast pace, rapid iteration environment while balancing multiple priorities.
Ability to mentor peers in document processes to capture requirements.
Ability to execute medium to high priority initiatives with little to no guidance.
Strong understanding of different testing types (functional, regression, performance, etc.) and ability to design appropriate test cases.