E

Emovis

Global toll-based mobility solutions provider

Bilingual Customer Service Representative

Full-TimeUpdated on 10/21/2026
$17/hr+ Performance incentives
Junior
Orlando, FL, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A high school diploma or equivalent is required.
  • At least 6 months of customer service experience is required.
  • Fluent verbal and written communication in both English and Spanish is required.
  • Ability to type notes into customer accounts accurately and efficiently is required.
  • Strong computer skills and ability to work across multiple systems and platforms are required.
  • Ability to recognize, apply, and explain product and service information clearly is required.
  • Candidates must be able to work any shift within operating hours, including required Saturday shifts.
  • Candidates must complete an assessment test and background screening as a condition of employment.
  • Candidates must be able to sit for prolonged periods while working on a computer and perform repetitive hand and finger movements for typing and data entry.
  • Candidates may need to stand, walk, lift, carry, reach, push, and pull, and occasionally lift up to 15 pounds.
Responsibilities
  • Handle a high volume of inbound calls in English and Spanish.
  • Navigate multiple systems while speaking with customers in real time.
  • Follow scripts and verification processes accurately.
  • Document every interaction clearly and completely during or immediately after the call.
  • Manage difficult or frustrated customers while maintaining professionalism and control.
  • Apply standard operating procedures as trained.
  • Complete accurate call documentation within required timeframes while maintaining call flow.
  • Provide service to English-speaking and Spanish-speaking customers.
  • Attend three weeks of full-time, instructor-led training from Monday through Friday, 10:00 AM to 6:30 PM, and demonstrate readiness before moving to live calls.
  • Meet daily performance expectations for quality, call handling time, schedule adherence, customer experience, and issue resolution.
Desired Qualifications
  • Previous call center experience is preferred but not required.

About the company

Emovis provides toll-based mobility solutions worldwide to help drivers travel more smoothly in busy cities and highways. Its product suite includes Emovis Identify (Roadside Systems) for toll collection, Emovis Qualify (Operational Back-Office System) for back-office processing, Emovis Verify (Manual Image Review) for enforcement review, and Emovis Transact (Commercial Back-Office System) for financial processing. Its offerings cover Customer Care, Smart Enforcement, Road Usage Charging, and Dynamic Tolling, creating an end-to-end tolling ecosystem from roadside data capture to back-office operations. With presence in over 10 countries and a team of about 850 experts, Emovis aims to reduce friction in toll journeys and provide scalable, integrated solutions for operators and motorists.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Issy-les-Moulineaux, France

Founded

1964

Get referred to Emovis

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • VíasChile go-live in June 2026 proves Emovis can replace legacy back offices.
  • Northern Virginia workshop participation in September 2026 keeps Emovis visible with VDOT.
  • Revelio shows 445 employees in 2026, with headcount growing from 2023.

What critics are saying

  • Emovis depends heavily on Abertis and toll concessions, exposing revenue to renewals.
  • Kapsch and other toll specialists are winning Chilean free-flow deployments, squeezing pricing.
  • Abertis is funneling Emovis into events and offices, not enough to prove hiring momentum.

What makes Emovis unique

  • Emovis runs free-flow toll back offices across Chile, Puerto Rico, France, and Virginia.
  • Its VíasChile platform handles 2.2 million daily transactions across 48 gantries.
  • Emovis combines roadside systems, manual image review, and AI-driven back-office automation.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Holidays
  • Paid Vacation
  • Health Savings Account/Flexible Spending Account
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Performance Bonus

Company News

Emovis
Oct 15th, 2026
Emovis brings Global Operations leaders together to strengthen the next stage of growth.

Emovis brings Global Operations leaders together to strengthen the next stage of growth. As transportation agencies, authorities, operators, and concessionaires face increasing demands for scalability, operational performance, and service reliability, the ability to consistently deliver and operate complex tolling programs has become a critical differentiator. Against this backdrop, Emovis brought together its Operations and Contract Management leaders from across its international business for the Global Operations Leadership Gathering, held in Barcelona from October 6-8, 2026. The three-day working forum was designed to strengthen cross-regional collaboration, align operational priorities, share practical experience, and transform collective knowledge into concrete actions that support the company's next phase of growth. From global experience to shared operational advantage. As Emovis continues to grow globally, the gathering reflected a clear strategic objective: to strengthen further the organization's ability to deliver and operate increasingly complex contracts at scale worldwide. Throughout the event, leaders from the United States, Europe, and Latin America exchanged operational experiences, discussed common challenges, and explored opportunities to standardize best practices across regions. The objective was to reinforce a shared vision for operational excellence while building stronger connections between teams responsible for managing contracts, services, and long-term customer success. The gathering also reinforced one of Emovis' key strengths: its ability to convert experience accumulated across multiple geographies, operational environments, and projects into practical knowledge that benefits the wider organization. By accelerating knowledge-sharing and cross-regional collaboration, Emovis continues to strengthen an operating model built on continuous learning, consistency, and scalable execution. Turning experience into action. The gathering was designed as a collaborative working forum to harness the collective expertise of Emovis' operational leaders, turning real-world experience into practical improvements that can strengthen operations across the business. Discussions focused on some of the most important challenges associated with managing large-scale tolling operations, including contract management, delivery and operations integration, service governance, maintenance, innovation, leadership, and organizational scalability. Participants explored how delivery and operations teams can work more effectively together, how organizations can balance growth with operational consistency, and how innovation can generate tangible value across products, services, and day-to-day operations. Particular attention was given to strengthening operational transitions, improving visibility through common performance measures, increasing organizational alignment, and embedding innovation as a continuous operational capability. A recurring theme throughout the gathering was execution. Leaders worked collaboratively to identify practical actions that could be applied within their respective teams, reinforcing a culture focused on accountability, continuous improvement, operational excellence, and customer success. According to Belén Pellejà, SVP Operations & Business Transformation at Emovis and organizer of the Global Operations Leadership Gathering, the event reflected the organization's commitment to continuously strengthening its operational capabilities through collaboration, shared learning, and execution: "The strength of our operations is not defined by any single contract, region, or team. It comes from our ability to bring together global expertise, learn from one another, and transform that knowledge into consistent, scalable, and customer-focused execution. This gathering was about aligning around that ambition and turning experience into action." Leadership, alignment and the future of operations. Beyond operational topics, the gathering emphasized leadership's role in supporting increasingly complex mobility and tolling services. Sessions focused on developing stronger collaboration, sharing expertise, strengthening accountability, and building organizational capabilities to support future growth. The event concluded with a collective commitment to reinforce cross-regional collaboration, further standardize effective practices, and continue evolving operational capabilities across the organization. These priorities reflect Emovis' ambition to combine technology, expertise, people, and operational excellence to support transportation authorities, agencies, operators, and concessionaires worldwide. For its clients, the outcome extends far beyond the gathering itself. It reinforces their partnership with a global organization that continuously learns from its operational experience, shares knowledge across regions, and transforms those insights into stronger, more consistent, and more scalable operations. Ultimately, this collective expertise enables Emovis to deliver greater long-term value and operational confidence across every stage of the tolling lifecycle. Emovis Hub Discover what's next in mobility. Explore global updates, insights, case studies, and more about tolling and the mobility industry.

Emovis
Sep 28th, 2026
Emovis brings global Free Flow expertise to Montreal, Canada.

Emovis brings global Free Flow expertise to Montreal, Canada. Emovis, took part in the Global Tolling Summit 2026, organized by IBTTA and held September 24-26, 2026 at Le Centre Sheraton Montreal Hotel in Montreal, Quebec, Canada. The event brought together leaders, innovators, and practitioners shaping the next era of mobility, from emerging technologies to global projects redefining how people and goods move. Marc Deflin, Chief Sales Officer, North America, and Miguel Melchor, Growth, Market Development & Public Affairs, represented Emovis. Leading the Transition to Free Flow. On Friday, September 25, at 2:00 pm, Marc Deflin presented "Leading the Transition to Free Flow: From Early Deployments to Large-Scale Operations" in the session "Global Market Hotspots: Big Projects, Big Shifts, Big Lessons." His message was clear: free flow delivers compelling benefits, including less congestion, a simpler customer experience, safer roads, and more flexible road-pricing policies. But it demands a transformation across customers, operations, and technology. Although Marc focuses on the North American market, the Global Tolling Summit called for a wider lens, so he expanded his view beyond North America and illustrated this message with three international case studies: * France (SANEF): the country's first free-flow transformation, across the A13 and A14, with 29 gantries installed, 30 minutes less travel time, and 9.5 million liters of fuel saved per year. * United Kingdom (Dart Charge): a two-stage move at the Dartford Crossing, from ANPR accounts at toll booths to full free flow, with a 15% increase in daily crossings. * The Netherlands (A24): the first Dutch road designed and built as a tolled road, opened in 2024 as a free-flow tolled tunnel using only ANPR accounts. Technology and lessons for what comes next. Marc showed how new technologies made these transformations possible: ITS roadside equipment that detects and classifies vehicles in all conditions, cloud-hosted back offices built to scale, digital customer service channels, and artificial intelligence that improves detection, reduces manual work, and supports revenue protection. He closed with five lessons for designing the transformation: Digital First, Harder Migration, Customer Experience, New Business Model, and Inclusive Access, so tolling stays open to every driver, including those not yet digital. Next stop: Arlington, Texas. Emovis is already preparing to close the year at IBTTA's largest event, the 94th Annual Meeting & Exhibition, taking place in Arlington, Texas, November 12-15, 2026. Emovis look forward to continuing the conversation there. Emovis Hub Discover what's next in mobility. Explore global updates, insights, case studies, and more about tolling and the mobility industry.

Emovis
Aug 11th, 2026
Emovis successfully goes live with its Operational Back Office platform for VíasChile.

Emovis successfully goes live with its Operational Back Office platform for VíasChile. Santiago, Chile - June 2026 - Emovis, a global leader in toll-based mobility solutions, announces the successful go-live of its Emovis Qualify - Operational Back Office (OBO) platform for VíasChile, marking a significant milestone in modernizing electronic toll transaction processing in the country. The solution includes, within its OBO environment, Emovis Verify - Manual Image Review (MIR) capabilities, enhancing operational accuracy and strengthening data quality across the broader ecosystem. The project was designed to replace VíasChile's legacy back-office environment with a next-generation operational platform capable of supporting increasingly complex free-flow tolling ecosystems. Delivered over a 24-month implementation program, the initiative encompassed defining operational business rules, conducting extensive parallel testing with the legacy platform, and implementing a carefully phased migration strategy to ensure operational continuity throughout the transition. Emovis worked closely with VíasChile throughout the entire implementation process, supporting every stage of the deployment and ensuring a seamless transition to the new operational environment while maintaining business continuity. This collaborative effort was further strengthened through a coordinated operation between Emovis experts across Europe and Latin America, ensuring a unified and high-performance delivery model. A key differentiator of the solution is its ability to operate in a multi-concession environment, simultaneously managing the Autopista Central and Nueva Aconcagua concessions through two parallel OBO engines that share the same core infrastructure, including databases and data management systems. The platform also integrates multiple roadside technologies, providing a unified operational framework across different tolling assets. The implementation followed a phased approach to guarantee a smooth migration. Before the final cutover, Emovis operated the new platform alongside the existing legacy OBO, allowing both organizations to validate transaction processing, optimize operational workflows, and ensure service reliability. In parallel, the project incorporates Emovis Verify, the company's advanced Manual Image Review (MIR) product, through a multi-provider operational model. The first go-live was completed for the Autopista Central concession, processing approximately 1.7 million daily transactions, followed by the successful activation of the Nueva Aconcagua concession, which manages around 500,000 daily transactions. Together, the deployment supports operations across 48 free-flow gantries, with 32 located on the Autopista Central network and 16 on the Nueva Aconcagua network. This milestone further strengthens Emovis' growing presence in Chile, where the company has established a regional hub in Santiago supporting its full range of operational capabilities, consolidating the country as one of Emovis' strategic centers for South America. The collaboration is also reinforced by the fact that VíasChile forms part of the Abertis concessions ecosystem in Chile, creating additional opportunities for innovation and operational excellence within the broader group. "The successful deployment of the Operational Back Office platform for VíasChile demonstrates Emovis' ability to deliver complex, high-volume tolling solutions while ensuring business continuity and operational performance. This project reflects our commitment to supporting transport operators as they transition toward smarter, more integrated mobility systems," said Joaquim Schjaer, CEO of Emovis Europe & Latam. As tolling networks evolve, Emovis remains focused on delivering intelligent back-office solutions that transform operational data into actionable insights, helping infrastructure operators maximize efficiency, protect revenues, and provide seamless journeys for millions of road users. In this context, Emovis continues to advance its Operational Back Office capabilities by integrating artificial intelligence and machine learning technologies, further enhancing automation, accuracy, and data-driven decision-making. Emovis Hub Discover what's next in mobility. Explore global updates, insights, case studies, and more about tolling and the mobility industry.

Emovis
May 26th, 2026
Emovis highlights the transformation of free-flow tolling at the ABC Forum in Madrid.

Emovis highlights the transformation of free-flow tolling at the ABC Forum in Madrid. On May 21 in Madrid, Spain, Emovis participated in the ABC Forum - Sustainable Mobility. This industry event analyzed the future of road infrastructure and mobility systems in an increasingly digital and sustainable environment. The forum was organized by ABC, one of Spain's longest-established national newspapers and widely recognized for fostering dialogue around economic and social transformation, in collaboration with Abertis Foundation, an organization founded in 1999 to promote initiatives related to road safety, environmental sustainability, and academic research across the regions where the Abertis Group operates. The event brought together institutional representatives, infrastructure operators, technology companies, and academic experts to discuss the future of mobility and its impact on economic and social development. In a context shaped by technological transformation and the transition toward more sustainable models, discussions focused on the challenges facing road networks, including improving the user experience, increasing operational efficiency, and accelerating modernization processes. Throughout the forum, innovation and service quality were highlighted as key drivers for developing smarter, more connected, and future-ready mobility systems. Within this context, Abertis Mobility Services (AMS) - the technology subsidiary of Abertis specialized in free-flow tolling, which operates commercially under the Emovis brand - participated in the panel discussion "User Experience in Road Infrastructure," represented by Pablo Odena, Chief Strategy & Transformation Officer at AMS - Emovis, alongside José Manuel Vassallo, Director of the Abertis-UPM Chair, Daniel Villanova, Managing Director of Autopistas (Abertis Group), and Núria Vinyoles, Data Science Manager at DRIBIA. During the session, Pablo structured his presentation around three key areas related to the evolution of tolling and digital mobility systems. First, he addressed the importance of user experience in toll collection management. He explained that while some countries still operate traditional barrier toll systems, Free Flow models enable uninterrupted traffic flow via automatic vehicle identification, eliminating stops. Pablo highlighted that Emovis, together with Abertis, has supported the transition from barrier-based tolling to free-flow systems across concessions in countries such as Chile, Puerto Rico, and France. He also emphasized that this shift represents not only a technological innovation but also a true business transformation, shifting operational complexity to the digital back office, where user experience and digital channels are essential to ensuring effective toll collection. Second, he highlighted how Emovis has been integrating artificial intelligence into its technological products and services for several years. He explained that AI has become a key enabler of digital transformation in the sector due to the high volume of transactions and repetitive administrative tasks involved. Pablo detailed how AI is already being applied in toll operations to improve automatic vehicle identification, optimize payment collection processes through customer segmentation based on payment behavior, and enhance customer service through virtual specialist assistants deployed in chatbots and voicebots. Third, he addressed the role of the connected vehicle in the future of tolling systems. Pablo explained that Emovis has more than a decade of experience in connected vehicle integration and has already operated programs in several U.S. states, including Virginia, Oregon, and Utah, where distance-based road usage charging programs are in place. In these models, connected vehicles transmit data directly to back-office systems, enabling more automated and frictionless tolling experiences. Emovis' participation in the forum reinforces its role in the digital transformation of mobility. Through Free Flow tolling, artificial intelligence, and connected vehicle technologies, the company continues to drive more efficient, automated, and user-centric mobility ecosystems. Emovis Hub Discover what's next in mobility. Explore global updates, insights, case studies, and more about tolling and the mobility industry.

Emovis
Apr 30th, 2026
Emovis UK wins people Team of the Year award.

Emovis UK wins people Team of the Year award. Emovis UK has been awarded "People Team of the Year (<250 employees)" at the fifth edition of the British HR Awards 2026, a recognition that celebrates excellence in people management and outstanding employee experience. The award was announced during the ceremony held on 22 April at the Grand Connaught Rooms in Covent Garden, London. The British HR Awards, organized by New Possible, recognize organizations, teams, and individuals transforming the employee experience in the workplace. This year's edition received a record-breaking 474 entries from organizations across the United Kingdom, ranging from innovative startups to major global corporations, underscoring the award's prestige and competitiveness. The recognition was received by the Emovis UK Human Resources team, represented by Jade Koo (HR Manager) and Olivia Wilkins (HR Officer), on behalf of the wider team. This achievement reflects a sustained collective effort to enhance the employee experience, evolve talent processes, and strengthen a people-centric, inclusive organizational culture. This award strengthens Emovis UK's vision of developing a people strategy aligned with the evolving mobility sector and of promoting modern, inclusive, and future-oriented HR practices. The organization continues to reinforce its position as a benchmark in talent management within the tolling and mobility solutions ecosystem. Emovis Hub Discover what's next in mobility. Explore global updates, insights, case studies, and more about tolling and the mobility industry. News - Dec 11, 2025 Emovis extended the road user charging program in virginia. Case Study - Dec 10, 2025 Virginia's mileage choice program. News - Dec 09, 2025 Emovis to expand its collaboration with ATMB through the selection of its tolling commercial back-office. White Paper - Dec 03, 2025 The role of traceability in tolling: driving trust, reputation, and credibility. News - Nov 28, 2025 Emovis recognised with two prestigious Awards in London. White Paper - Nov 17, 2025 Accelerating tolling: commercial back office (CBO) implementation without sacrificing reliability or security. News - Oct 29, 2025 Emovis drives the future of mobility across three major U.S. Events. White Paper - Oct 17, 2025 AI doesn't solve everything: the evolution of manual image review into hybrid intelligence. News - Apr 30, 2026 Article - Apr 27, 2026 Driving tolling insights: the next wave of intelligent tolling technology. News - Apr 22, 2026 Emovis consolidates its hybrid AI approach within the tolling sector. News - Apr 07, 2026 Emovis strengthens its presence at the IBTTA Summit in Virginia. Case Study - Mar 26, 2026 Mersey gateway crossing. News - Mar 11, 2026 The future of express lanes in 4 questions. White Paper - Mar 03, 2026 How to achieve up to 99.9% vehicle classification accuracy without intrusive sensors. News - Dec 18, 2025 Broad gate becomes its New office in leeds. News - Dec 11, 2025 Case Study - Dec 10, 2025 News - Dec 09, 2025 White Paper - Dec 03, 2025 News - Nov 28, 2025 White Paper - Nov 17, 2025 News - Oct 29, 2025 White Paper - Oct 17, 2025 News - Apr 30, 2026 Article - Apr 27, 2026 News - Apr 22, 2026 News - Apr 07, 2026 Case Study - Mar 26, 2026 News - Mar 11, 2026 White Paper - Mar 03, 2026 News - Dec 18, 2025