Zeiss

Corporate venture capital for deep-tech startups

Senior Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeHsinchu, North District, Hsinchu City, TaiwanNo salary listed

About the Job

Requirements

A college-or-above degree in an industry-technology-related field is required.
A TOEIC Listening and Reading score greater than 550 is required.
Three years of relevant work experience is required.
Excellent communication and customer service aptitude are required.
Knowledge of Microsoft operating systems is required.
Good command of written and spoken English is required.
The ability to work independently and as part of a team is required.
Willingness to travel domestically and internationally is required.

Responsibilities

Perform technical field service activities, including equipment installation and commissioning, troubleshooting, repair and maintenance, escalation support, user and customer training, sales support, and required reporting.
Comply with company regulations and requests.
Report product issues, including production standards, product quality, and product safety issues, to the Service Manager or factory.
Document work performed using required formats, including service reports and technical reports.
Develop and maintain customer relationships to achieve high customer satisfaction.
Respond to satisfaction surveys and work to resolve customer care issues.
Respond promptly to requests from internal and external customers.
Complete administrative paperwork accurately.
Provide timely feedback to the company on product quality issues observed onsite and marketing information.
Perform liaison work for spare-parts ordering, shipment, installation, and after-sales service, coordinating with sales, logistics, customers, and application specialists.
Perform other related duties and responsibilities as assigned.

Desired Qualifications

A major in mechanical engineering or optics is preferred.
Experience installing and troubleshooting industrial electronics, machines, or computer systems is preferred.
Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
Familiarity with illumination is a plus.

【Main Task】
• Work and perform in compliance with company’s regulations and requests.
• Perform Technical Field Service activities
　－Installation and commissioning of equipment
　－Troubleshooting, repair, and maintenance
　－Escalation support
　－User Training / Customer Training
　－Providing sales support
　－All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

工作待遇

面議

【Education】
• College or above degree in industry technology relevant. Major in mechanical or optics is preferred.
• TOEIC Listening & Reading score >550

【Experience】
• 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
• Familiar with illumination is a plus
• Excellent communication and customer service aptitude is required.

【Other skills】
• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team.
• Good command of written and spoken English
• Willingness to travel domestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team

About the Company

Zeiss

Corporate venture capital for deep-tech startups

ZEISS Ventures is the corporate venture capital arm of the ZEISS Group, investing in deep-tech startups that align with its core business areas. It focuses on early-stage rounds (pre-Series A to Series A), typically $1–$5 million, across Information Technology, Industrial Tech, MedTech, and Life Sciences. It adds value by providing targeted funding and using ZEISS’s global network and expertise to support portfolio companies. The goal is to accelerate development of new technologies and business models that complement ZEISS’s portfolio, while actively engaging with external innovation.

Company size: 1,001-5,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $69.9M
Headquarters: Oberkochen, Germany
Founded: 2001

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