Société Générale de Surveillance

Testing, inspection, and certification services globally

Internship - Customer Service / Client Relations, All backgrounds, Shah Alam / Senai

Customer SupportUpdated on Nov 12

InternshipNo salary listedIn-person

About the Job

Requirements

A Diploma or Bachelor's Degree in any discipline from a recognised university or college is required.
Strong communication and interpersonal skills and a customer-oriented mindset are required.
The candidate must be proactive, independent, able to work well in a team, and able to handle client enquiries, coordinate with internal departments, and manage multiple tasks effectively.

Responsibilities

Handle daily client interactions, including sample receiving, registration, sorting, and after-sales support.
Attend to walk-in clients and incoming calls, addressing enquiries related to laboratory testing services.
Liaise with clients on sample submissions and follow up on related issues.
Coordinate with the Lab, Admin, Sales, and Billing Departments to facilitate the laboratory testing process and ensure smooth service delivery.

Desired Qualifications

A degree in Business Management, Psychology, Sales, or a related field is preferred.

Job Description

Handle daily client interactions, including sample receiving, registration, sorting and after-sales support.
Attend to walk-in clients and incoming calls, addressing enquiries related to laboratory testing services.
Liaise with clients on sample submissions and follow up on any related issues.
Coordinate with the Lab, Admin, Sales and Billing Departments to facilitate the laboratory testing process and ensure smooth service delivery.

Qualifications

Diploma or Bachelor's Degree in any discipline from a recognised university or college, preferably in Business Management, Psychology, Sales or a related field.
Strong communication and interpersonal skills, with a customer-oriented mindset.
Good personality, proactive, independent and able to work well in a team.
Able to handle client enquiries, coordinate with internal departments and manage multiple tasks effectively.
Students from all academic backgrounds are welcome to apply!
Locations: Shah Alam, Selangor / Senai, Johor

Additional Information

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

Recently Posted Jobs

Explore more opportunities at Société Générale de Surveillance

See more jobs