Full-Time

Technical Support Representative

French

Confirmed live in the last 24 hours

Alarm.com

Alarm.com

1,001-5,000 employees

Smart home security and automation solutions

Data & Analytics
Hardware
Consumer Software
AI & Machine Learning

Entry

Bloomington, MN, USA

Required Skills
Communications
Customer Service
Requirements
  • Strong customer service orientation
  • Interest in technology
  • Ability to work in multiple technical mediums
  • Logical thinking and problem-solving skills
  • Strong technical aptitude and computer skills
  • Excellent written and verbal communication skills
  • Fluency in Spanish, French, or Portuguese is a plus
  • Bachelor’s Degree preferred
  • Phone-based support skills preferred
Responsibilities
  • Provide exceptional phone-based customer support regarding Alarm.com products and services
  • Develop troubleshooting steps to remedy technical concerns and find solutions
  • Share knowledge within the team through documentation and training
  • Collaborate with team members for ongoing improvements in quality and service
  • Have fun in a stimulating and fast-paced environment

Alarm.com specializes in providing top-tier security and intelligent home automation solutions for both residential and commercial settings. Its focus on advanced remote monitoring and management through sophisticated application interfaces supports the deployment and control of numerous IoT devices. This dedication not only boosts operational efficiencies but also enhances safety and convenience for users, making it a prime environment for those passionate about leading-edge technology and user-centric innovations in safety and automation sectors.

Company Stage

Seed

Total Funding

$164.5M

Headquarters

McLean, Virginia

Founded

2000

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

6%