CIC Group

Insurance and financial services

Call Centre Nursing Executive

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeNairobi, KenyaNo salary listedIn-person

About the Job

Requirements

A diploma in Clinical Medicine or Nursing (KRCHN) is required.
Three years of relevant experience in a busy health environment is required.
One year of experience in a medical call centre management unit is required.

Responsibilities

Receive and respond to medical emergency lines and ensure 24-hour coverage of the Call Centre.
Handle phone calls and visitors, and resolve customer communications through electronic and physical channels.
Issue inpatient and outpatient approvals for admissible requests from insured members.
Communicate case-management and financial-liability information to stakeholders through reports.
Provide input for customer service reports.
Share daily, weekly, and monthly reports as required.
Participate in cost-management initiatives and strategies implemented by the business.
Handle customer service issues and queries in a timely manner.
Escalate customer queries to the relevant job role when necessary.
Maintain a professional ambience within the office premises.
Promote the organization’s customer service charter.

PURPOSE:
To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
Issuance of both in and outpatient approvals for admissible requests for insured members.
Communication to stakeholders on management of cases and financial liability through reports.
Provide input for the customer service reports.
Share daily/weekly and monthly reports as may be required from time to time.
Participate in cost management initiatives/strategies that have been put in place by the business.
Handle customer service issues and queries in a timely manner.
Escalate Customer queries to the relevant job role if necessary.
Maintain professional ambience within the office premises.
Promote the organization’s customer service charter.

Academic and Professional Requirements
Minimum Qualification - Diploma in Clinical Medicine/Nursing (KRCHN)

Experience Required:
Three years of relevant experience in busy health environment
One year experience in a medical call centre management unit

About the Company

CIC Group

Insurance and financial services

CIC Group is a East African insurance and financial services group. It provides general insurance, life insurance, health coverage, asset management, and related financial products through operating companies. The group serves individuals, families, businesses, cooperatives, and institutions across its regional markets. Its model combines underwriting and actuarial work with claims, clinical review, investments, distribution, customer service, technology, finance, risk, and compliance. Work spans actuarial, underwriting, claims, nursing review, investments, software, client service, sales, and operations.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Betim, Brazil
Founded: 2002

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