Team language: German and English

Contract type: Permanent, full-time (40h/week), starting as soon as possible

About the role

As a Technical Account Manager (m/f/d), you are the central technical point of contact for our partners and support them throughout the entire partner lifecycle. You bridge business requirements with technological possibilities and ensure that new solutions are successfully implemented while existing partnerships are continuously developed and optimized. In doing so, you work closely with our Sales, Product, and Tech teams and make a significant contribution to the success of our partner integrations.

Your day-to-day work

You are responsible for our partner accounts in all technical and product-related strategic matters
You advise partners on the further development of the collaboration and align business and technology requirements
As the interface between Sales, Product, and Tech, you support activities during acquisition, integration, and growth phases
You analyze technical requirements, evaluate them within the context of the existing system architecture, and develop suitable solution approaches
You identify opportunities for new products and services and support their successful implementation with our partners
You manage technical implementation projects for both new and existing partners and ensure timely, high-quality delivery
You create presentations, interface specifications, process documentation, and how-to guides, while supporting our partners in making the best possible use of our solutions

You’re a great fit for this role if …

You bring several years of professional experience in Account Management, Project Management, Consulting, or a comparable environment
You have an analytical mindset and a solid technical understanding
You can clearly communicate complex technical concepts and confidently bring together different stakeholders
You have gained experience with technical interfaces, integrations, or API-based systems, ideally within the loyalty, CRM, or retail environment
You ideally own experience working with XML, JSON, as well as Atlassian products such as Jira or Confluence
You present yourself professionally, work independently, and demonstrate a high level of reliability in collaboration
You have excellent German and English communication skills, both written and spoken

Conditions & benefits

Flexibility: 30 vacation days plus the option to purchase additional leave, hybrid working (2 days home office/week), option for a sabbatical
Food & drinks: Mostly free, healthy, and varied meals, fresh fruit and popcorn daily, as well as coffee and tea
Health & fitness: Free access to our in-house gym, health weeks, on-site massages and physiotherapy treatments
Culture: Team events, social days, and an open “come as you are” culture, dogs welcome, commitment to female leadership
Development: Individual training and development opportunities within the team and across the organization
Mobility: Subsidized Germany ticket, central location with direct subway access, job bike leasing

Why PAYBACK?

PAYBACK is the leading loyalty program in Germany and one of the largest data-driven marketing platforms worldwide. Our solutions reach millions of people every day.

With more than 1,000 employees in Munich, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real ownership, and an open, innovation-driven culture.

Interested?

We look forward to receiving your application!

The PAYBACK GROUP values diversity – come as you are

PAYBACK

Technical Account Manager

About the Job

Requirements

Responsibilities

Desired Qualifications